Customer Service Human Resources

Barbara A. Bishop

** *'Connell Street

Albany, NY 12209

518-***-****

To obtain a position utilizing my customer service skills

SUMMARY OF QUALIFICATIONS:

. Scanning images from alpha-numeric information

. Ability to provide superb customer service

. Excellent interpersonal skills

. Processed and handled confidential materials with discretion

. Computer skills include: People Soft, Microsoft Outlook, Word, Excel,

Access, Lotus Notes, Facets, MARx, Pega, Inspire, Optima, ACD auto

call system

RELEVANT SKILLS:

Customer Service Representative

. Work with other departments and employees as a team to maintain

productivity goals

. Provide support for Medicare Part D program for current and

prospective clients

. Maintain a good understanding of HIPPA regulations to protect

member privacy

. Answered calls responding to customer and provider concerns

resolving claim issues

Human Resources

. Administered Medical, Dental, Short and Long Term Disability and

Workers' Compensation

. Handled customer inquiries concerning benefit eligibility and

payroll issues

. Scheduled and conducted interviews for potential employees

. Processed new hire and annual benefit enrollment

EMPLOYMENT HISTORY

Intake Clerk - Visiting Nurses Association of Albany, Albany, NY - 4/10 -

present

Data Entry Clerk - Bank of America, Menands, NY (seasonal) - 3/9 - 11/9

Call Center Representative - Computer Sciences Corporation, Rensselaer, NY

(Facility closed) - 11/8 - 3/9

Human Resources Assistant - Crowne Plaza Hotel, Albany, NY 5/6 - 10/7

Human Resources Coordinator - Glenmont Job Corps, Glenmont, NY - 12/5 - 5/6

Customer Service Representative - Aetna Dental - Albany, NY - 5/5 - 12/5

Human Resources Representative - Pepsi Beverages & Food, Chicago, IL - 8/98

- 9/04

MILITARY EXPERIENCE

1981 - 1986 - Orderly Room Clerk - USAF - Various assignments stateside and

oversees

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