Sales Manager

JULIE M. TAYLOR

**** ******* ***** *********: 512-***-****

Austin TX 78704

E-mail Address: *****.*.******@*****.***

Career Summary:

Over 10 years of successful sales and account management experience practiced in transforming customer relations to that of

valued business partner. Expert in consultative selling and translating technical solutions into compelling business opportunities.

Adept trainer and presenter with a talent for articulating message development and delivery to increase customer satisfaction and

raise skill sets of team members.

SIGNIFICANT PROFESSIONAL ACCOMPLISHMENTS

• Dell: Boosted customer retention from 32% to 96%

• Dell: Consistently achieved quotas – overall blend attainment in 3 years at 111%

• Dell: Awarded for highest Line of Business conversion in Corporate/Global, and Select Public Accounts

• Dell: Awarded Top Territory and Revenue Growth Inside Side Sales Rep for all of Corporate/Global -2008

• Unisys: Awarded for Top Revenue Territory in the United States – gross profit margin at 98%

• Unisys: Spearheaded training for all of North America financial analysts and Bangalore, India

Employment History

Dell Inc – Austin, Texas August 2009-June 2010

Select Public Account Manager III

Responsible for selling the full catalogue of products and services to Kindergarten-12 th Grade, Higher Education, and State and

Local Government customers in the United States (main focus NJ, DC, AL, MD, MS) (443 named accounts)

Selected Achievements:

Recognized for leadership in sales and customer service

Achieved 110% of a revolving quota of 5-7 millions dollars

Ranked 3rd in service sales out of 223 sales reps

2nd place out of 223 sales rep for line of business conversions

Empowered consumer sales to relationship sales by providing training and support in product knowledge, solutions

sales, market segments and company protocols, increased productivity and profit

Dell Inc- Austin, Texas March 2007-Feburary 2009

Corporate/Global Account Manager III

Managed key accounts with high-revenue corporate/global customers in vertical markets comprising of: global gaming

companies, banking, restaurant franchise headquarters, global medical facility, real estate, global legal firm, stock trading firms,

advertising, online horse racing, and marketing firms, 22 named accounts. Personally consulted with customers to identify

current and future needs, and formulate appropriate solutions that improve usage and revenue.

Selected Achievements:

Quotas were set at between 9-13 million dollars

Increased run rate from 100k to 320k within 4 months

Continuously exceeded quarterly quotas by 110%

Top E-Penetration in Corporate/Global Sector

Highest Line of Business Conversion in Corporate/Global Sector

Boosted customer retention from 32% to 96%

Awarded by Michael Dell for Top Territory and Revenue Growth Inside Side Sales Rep for all of Corporate/Global

-2008

Instrumental in developing Salesforce.com, IDD, Premier and streamlining sales processes

Unisys Corporation March 2002-October 2006

Marketing Support Service Manager, Northeast Operations (covering all states from Virginia to Maine)

Lead engagements, directing projects and growing client relationship. Proactively garnering an understanding of clients’ business

strategy, goals, and objectives, competitive environment and target audiences. Devloped written deliverables including

competitive reviews, strategic marketing plans, proposals and creative briefs.

Selected Achievements:

Awarded for Top Gross Profit Margin Territory in the United States – gross profit margin at 98% - approximately 150

million per quarter

Negotiated multi-million dollar contracts (Nextel/Sprint, Port Authority of NY & NJ, Commonwealth of Massachusetts,

Commonwealth of Pennsylvania, New York State, Greenpoint Bank, and Raytheon)

Design, Implemented, Tested, and trained Oracle

Spearheaded training for all of North America financial analysts and Bangalore, India within3 months

Increased contractual revenue by 2.7 million

Increased annualized revenue by 1.8 million

Exceed customer’s satisfaction 96% (Survey done by independent outside contractor)

Unisys Corporation April 2001-March 2002

Client Administration Analyst

Responsible to issue correct invoices and adjustments from contractual changes, analyze and solve account issues. Created

maintenance contracts/quotes for Unisys and third party equipment. Constructed and calculate prepaid accounts directed by

salesperson per the customers’ request. Communicated with internal customers regarding maintenance, issues, quotes/contracts

for external customer satisfaction

Selected Achievements:

Part of the 9/11 relocation team for all our clients that were affected in the terrorist attacks in the World Trade Towers to

Jersey City – featured in CFO magazine with Janet Haugen (CFO of Unisys) 2001

Education:

University of Pittsburgh Business Administration GPA 3.8

Montgomery Community College GPA 3.2

Charities:

Linda Creed Breast Cancer – Web Designing

Austin German Shepherd Rescue

Critical Technical & Behavioral Skills/Qualifications

Specialties:

Six Sigma Methodologies – Green Belt

Sarbanes- Oxley

Virtualization Desktops/Servers/Storage (VMWare, Citrix, Microsoft)

Storage Fundamentals (NetApp, EMC, Equal logics)

Cloud Computing/Blue Sky/Flex Computing

Application Consolidation

Business Intelligence Applications (Oracle, SAP)

SaaS/CRM tools - Salesforce

Intelligent Classroom

Equallogic

KACE

MDM

Microsoft (95/98/2000/ME/XP/Win7):

Microsoft Access Microsoft Mail Microsoft Word

Microsoft Works Windows NT MS Office 2000

Microsoft Outlook Express Power Point Microsoft VISO

Microsoft Excel Net Meeting Microsoft Front Page

Microsoft Project

Other(s):

SIBEL SRMS People Soft U-Act

Web Intelligence SCORES SCODS YODA

GLOBIL CONBIL Info Image Win Coins

GTM (Time & Material) SPM Globe Collect

LIST TRMC Smart Draw Lotus

SMS/P-Relay Pack Tr@ck Placeware Hyperion

MPT DOMS POET POM

Preimer Synergy Preimer Page YODA

ASAP Kronos Dell Star ASG Tool

Lattice Salesforce IDD DOMS

Microsoft CRM

***7 Year Visa for India***

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