Customer Service Engineer

Resume

Personal Information

Name: Ben Chester Email: ***********@*******.**

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Home Location: US-CA-San Jose-95120 (Citizen) Phone: 408-***-****

Experience

Total years' 14 Years Most recent $60,000

experience: wage:

Managed Others: Yes (up to 20) Languages English

Spoken:

Job Categories: Information Technology (10 Years' experience)

Computer/ Network repair and maintenance; repair, rebuilding,

building, update, diagnose, and troubleshoot.

Customer Service (9 Years' experience)

Customer Service Representative, Call Center Operator, Demonstrator

or Product Promoter, Customer Service Manager, Help Desk

Representative

Admin & Clerical (4 Years' experience)

Receptionist or Telephone Operator, Clerical or Data Entry, Word

Processing, Office Assistant, Administrative Assistant, Copy Center

or Mailroom Clerk, Office Manager, Human Resource Assistant

Most recent job Business Systems Administrator

title:

Currently Yes

employed:

Education

School: Valley Christian Major: n/a

School: West Valley Major: Computer Science

Desired Position

Desired wage: $65,000 Desired commute: Less Than 50

miles

Desired employment Full Time Travel: Up to 25%

type:

Summary of Key Qualifications Computer Skills

Works well under pressure and can lead A+ Certification, all Windows platforms,

when needed; Mac experience, Networking, Dos, Microsoft

Quick learner very trainable with Word, Excel, PowerPoint, Access, Outlook,

management experience; SharePoint.

Excellent troubleshooting skills; Virtualization; VMware ESX, vCenter, view

Always looked up to by fellow co-workers; and Citrix Xen

Web Design; HTML, Macromedia Flash,

Advanced knowledge of computers in nearly Dreamweaver.

all aspects; Multimedia; Adobe Photoshop, Illustrator,

Very organized and efficient. Paint Shop Pro, AutoCAD.

Reynolds & Reynolds - ERA, PeopleSoft

(Oracle) - CRM, ACSR, CSG, WFX.

Professional Experience

RingCube, Mountain View, CA 09/10 - Present

Technical Support Engineer

Supported Clients through phone and online support, submitted product bugs

and assisted engineer's to resolve them. Setup an onsite lab to assist

with VMware VDI as well as Citrix Xen for customers who have integrated the

product with their virtualization environment.

Infinix, Palo Alto, CA 05/10 - 12/10

PC/Network Engineer

Went to client sites to do a variety of tasks; anything from consulting,

setting up new servers, data migrations, network/pc repair and/or upgrades.

Setup hosted Exchange, virtual and application servers.

AC Square, Foster City, CA 01/07 - 09/10

Business Systems Administrator

The sole IT support for the entire company bay area wide (~100 PC's;

desktops, laptops, netbooks). Set up new PC's, diagnosed problems, repaired

and rebuilt PC's and Servers (software and hardware related). Performed

small network setup for remote locations, Printer and Xerox installation

and configuration. Initiated a remote support system in order to reduce

travel time and downtime. Migrated the company from an external POP3 mail

system to an onsite Microsoft Exchange email system using Exchange 2007

with Windows SBS 2007.

Warehouse Supervisor

Created new warehouse processes to reduce lost assets, oversee 6 warehouses

and 16 employees throughout the bay area. Maintain material and equipment

levels; intervene with any warehouse issues that arise. Reduced lost

equipment chargebacks by 75%.

West Valley Engineering Staffing, Sunnyvale, CA 11/06 - 01/07

Technical Support Representative - Tier 1

Packet8 (8x8 Inc.) - Over-the-phone technical support for small and medium

sized businesses for their VOIP phone systems.

Comcast Cable, San Jose, CA 01/06 - 10/06

Converter Repair Clerk/ IT support

Tested customer premise equipment and repaired if. Controlled inventory

levels, was personally responsible for over 20,000 pieces of high speed

data equipment at any given time. Assisted contractors, technicians, and

cable stores by receiving returned equipment and issuing new equipment out.

Assisted coworkers with any computer difficulties that they had.

Almaden Mazda, San Jose, CA 06/04 - 01/06

Jr. Service Advisor/Cashier/File Clerk/Parts Associate/Shipping and

Receiving/IT support

Assisted the service advisors by writing and closing repair orders, calling

customers, up-selling repairs, driving customers in the shuttle,

cashiering, filing, phone support and minor computer maintenance, received

orders daily, processed order, stocked parts.

Worked at 3 different dealerships within the company. Converted 3 years of

file records to a color-coded filing system.

Created documents and spreadsheets to enable the department to work more

efficiently. Helped start and maintain internet sales.

Outstanding Performance Award - 2005

Home Depot, San Jose, CA 07/02 - 11/03

Cashier/Returns Cashier

Determined the condition of products that have been returned and followed

the appropriate procedure. Cash register, some phone support, clean up. Was

seen as someone who got things done by fellow co-workers.

Awarded Cashier of the month

Pruneyard Inn, Campbell, CA 07/99 - 05/00, 07/01 - 04/02

Guest Service Supervisor

Promoted to Supervisor after 5 months. Assisted in IT related duties,

checked guests in and out, answer phones, and made reservations. Supervised

5 agents; supported, and coordinated schedules.

Office Team, San Jose, CA 01/01 - 07/01

Telocity (DirecTV) - Specialty team to recover company assets from

customers. Worked with the collection team in recovering overdue payments.

Volt Services, San Jose, CA 05/00 - 01/01

Maxim Integrated Products - Keep the implant maintenance engineers

organized and on schedule. Order parts for the wafer machine. Part of a 7-

man team with three Implant machines to keep running 24 hours a day.

3com - Helpdesk, meeting coordinator, facility maintenance, communication

support

Caputo and Caputo Law, San Jose, CA 08/98 Receptionist

- 11/98

Burger King, San Jose, CA 08/97 - 03/99 Cashier

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