Customer Service Manager
Resume:
Mariell Coker
Decatur Ga. 30030
************@*****.***
Objective:
My objective is to establish myself as a solid member of a team while continuing to grow and utilize my
abilities to learn quickly and contribute to a team.
Education
The Art Institute of Atlanta, Decatur, GA April 2008 – 2010
Graphic Design
Work Experience:
City Club of Buckhead, Atlanta, GA September 2009 – Present
Concierge/Administrative
• Member Services
• Provide customer service
• Make copies, handle overflow work for the Manager of Food & Beverage
• Scheduling for clients
• Handle reservation services, both day-to-day along with special events which includes
confirmations
• Responsible for weekly city events page for members and guests.
• Great communications skills, skilled in multitasking
• Create monthly spread sheets for member monthly events
• Sort and check servers daily receipts and check outs
Parker's on Ponce, Decatur, GA November 2008 – October
2009
Server (full time while in school)
• Superb customer service skills in an upscale environment
• POS knowledge
• Great communication skills
• Good wine knowledge both paring and presenting
Depeaux, Decatur, GA June 2008 – November 2008
Bartender (full time while in school)
• Maintained and worked with regular customers
• Responsible for server’s service drinks
• Organized and reviewed servers cash outs
• Responsible for cash drawer and nightly countdown /close out
McCullough & Associates, Atlanta, GA May 2007 – May 2008
Office Administrator
• Customer Service
• Daily invoicing and daily deposit
• Generating Material Safety Data Sheets for products
• Sort and distribute incoming and outgoing mail
• Inside sales training
• Data Entry
• Weekly filing
• Monthly activities and information board
Insurance Office of America, Atlanta, GA June 2004 – May 2007
Office Administrator
• Customer Relations
• Shipping/Receiving
• Assistant Account Manager Training
• Insurance certificate templates
• Office Supply Inventory
• Sort and distribute mail, faxes, switchboard, scanning and distributing documents
• Weekly inter-office mailings
• Organize and put together new employee desk set up
• Office party planner
• Create and order business cards
United Parcel Service, Lake City, FL/Roswell, GA April 2002 – June 2004
ODC Clerk
• Shipping Logistic
• International Export
• Data Entry
• Document Imaging
• Extended knowledge of several positions inside UPS.
Skills
Fluent on both Mac and PC
Microsoft Suites, Adobe Photoshop, Adobe Illustrator and, Adobe InDesign
Contact this candidate