Customer Service Analyst

Carol Dickerson

OBJECTIVE:

To obtain a professional position where my positive attitude and excellent customer service

skills will support a company that offers a challenging work environment and opportunity

for advancement.

EXPERIENCE:

Caliper Staffing/Virginia Housing

August 2009

Assisted with inbound and outbound collection calls. Processed loan payments. Updated

client records with current information. Contacted customers with delinquent accounts and

encouraged them to bring loan current. Worked with loss mitigation department to set up

special forbearance and loan modification plans for the mortgage holder in an effort to

secure home.

SunTrust Mortgage November 2006 – November

2008

Bank Loan Collector

Assisted with inbound and outbound collection calls. Processed loan payments. Updated

client records with current information. Contacted customers with delinquent accounts and

encouraged them to bring loan current. Worked with loss mitigation department to set up

special forbearance and loan modification plans for the mortgage holder in an effort to

secure home.

Department of Rehabilitation Services October 2004 – June 2008

Case Aid/Unit Tech/Receptionist Medicaid Disability Service

Organized data for the analyst, obtained claimants medical records to determine Medicaid

eligibility. Communicated with facilities to obtain status of Medicaid benefits. Processed

documents in the system for future analyst use. Distributed payment vouchers to fiscal

technicians for reimbursement coordination. Answered phones for the Medicaid

department. Maintained communication with clients on status of Disability and Medicaid

determination.

Department of Rehabilitation Services October 2001 – October

2004

Office Assistant

Processed requests for medical records. Distributed mail and case information to

the appropriate analyst.

United States Postal Service November 1998 – May 2001

Postal Clerk

Distributed incoming and outgoing mail.

Hometown Buffet /Old Country Buffet October 1998 – August 2006

Cashier/Server

Capital One January 1997 – December

1998

Payment Processor Extractor

Department of Taxation April 1996 – October 1996

File Clerk

IRS February 1996 – April 1996

Distribution Clerk

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