Project Management

SHIULI SAHA

*** ********** ****** *****

Columbus, OH 43215

Phone: 513-***-****

Email: ****.******@*****.***

EDUCATION: The Ohio State University, Columbus OH

Bachelor of Science in Business Administration, 2005

. Majors in Finance, Marketing, and Transportation and Logistics

. Minors in Political Science and Spanish

. 2008 Diversity Award Nomination, based on recognition for outstanding

contribution toward diversity enhancement

. 2004 Pace Setter Award, prestigious award based on scholarship and

leadership give once year to 2 % of the student population

. 2003 Perseverance Award, Office of Education & Professional Diversity

& Minority Student Services, Fisher College of Business

RELATIVE EXPERIENCE:

Nationwide, Corporate Internet Solutions May 2007- Present

Specialist Business Consultant, Columbus Ohio,

January 2011 - Present

. Developing components of an IT Operating Model (people, process,

technology)

. Developing work products for use in a multi year business unit level

roadmaps (people, process, and technology)

. Conducting current state analysis, gap analysis, and industry analysis

on the direct insurance business within Nationwide

. Assisting in business case development

. Working with application portfolio owners, IT architects, and business

teams to execute multi-year roadmaps

Senior Business Analyst, Columbus Ohio,

Product Owner Proxy, Corporate Internet Solutions

January 2010 - January 2011

. Manage business integration activities for five applications in the

Corporate Portfolio

. Develop product roadmaps and business cases for corporate applications

. Coordinate stakeholder engagement activities by leading business

alignment meetings and solutions demonstrations

. Support requirements gathering, prioritization and validation with

users and key stakeholders for major projects (ex iPhone application)

. Mange team's work plan, tasks, and priorities

. Coordinate user acceptance testing for corporate applications

Product Owner Proxy, Corporate Internet Solutions

August 2010 - December 2010

Layered Authentication - The purpose of this project is to create more

security around the online account space through client device

identification and fraud detection so the bank unit can be brought into the

shared account space.

. Assist with vendor selection for a client device identification

solution

. Provide business objectives and features for the RFP for vendor

selection

. Help gather security and user interface requirements

. Gain business alignment on security requirements across different

business units

Product Owner Proxy, Corporate Internet Solutions Agile Team

January 2009 - December 2009

COAST (Customer Online Account Support Tool) - The purpose of this project

was to consolidate multiple call center service representative (CSR) tools

into one tool that multiple business units could use. Call center

representatives could use one tool to assist customers with their online

account issues.

. Planned and executed business readiness activities: organizational

change plans and training materials

. Coordinated stakeholder engagement activities by leading business

alignment meetings and solution demonstrations

. Gather requirements and write user stories for major features for

COAST

. Managed team's work plan, tasks and priorities to ensure target

releases deadlines were met

. Coordinated user acceptance testing

. Provided production support to the various call centers

Click to Chat Pilot - The purpose of this project to provide chat

functionality to online customers during the auto quote and bind process.

This pilot included fifteen states now it has been expanded to forty

states.

Business Lead, Corporate Internet Solutions February 2008 -

December 2008

. Developed and implemented organization change plans and deployment

strategy

. Coordinated communication across stakeholder groups including the Call

Center, Insurance Group, and Office of Customer Relations

. Conducted training and performance support activities for the Call

Center

. Supported stakeholder engagement activities including application

validation and sign-off

. Coordinated industry research on internet chat best practices

. Created business case and roadmaps to expand pilot across product

lines

. Established project metrics including pilot success criteria

. Support requirements gathering, prioritization and validation with

users and key stakeholders

. Provided production support to the call center

Nationwide 2008 IT Outstanding Contribution Award for the Click to Chat

Pilot, nominated by the Corporate Internet Associate Vice President for

outstanding delivery

I Got Caught, Nationwide peer recognition awards based on Nationwide

Corporate Values

Identity Access Management Customer Account Management - The purpose of

this project was to provide one online

account for any Nationwide customer who had multiple products across

multiple business units.

Business Lead, Corporate Internet Marketing May 2007-

February 2008

. Support requirements gathering, prioritization and validation with

users and key stakeholders

. Coordinated defect fixes

. Coordinated communications with Web Support team regarding defect fixes

and enhancements

. Developed project communications including email and postal letter

updates explaining impact of new functionality

. Led user acceptance testing for online registration, username

retrieval, password reset, and profile management

. Assisted on deep dives for online registration rates

. Consulted on other internet projects throughout the organization to

identify dependencies

Accenture July 2005 - May 2007

Analyst - Consulting Workforce, Columbus, Ohio

Cardinal Health (Order Flow Assessment)

Business Analyst, March 2007 - May 2007

. Conducted kick-off meetings with various Cardinal Health technical

leads in the Pharmaceutical Distribution and Medical Products Services

side to discuss some of the issues and outages in the order flow

system.

. Collected information on the technical architecture or the order flow

system regarding Cardinal Health.

Ohio Administrative Knowledge Systems Project for the State of Ohio

(PeopleSoft Enterprise Resource Planning Implementation)

PO Test Team Member August 2006-

January 2007

. Developed test conditions and test scripts for the Accounts Payable

(AP), Purchasing (PO) and Account Receivable (AR) modules

. Supported development of configuration documents for the PO, AP, AR,

and General Ledger modules

. Utilized SQL to load configuration work units (AP, AR, GL, PO) into

different work environments

Expense Module Team Member April 2006 -

August 2006

. Support requirements gathering, prioritization and validation with

users and key stakeholders

. Developed Conference Room Pilot presentations to demonstrate

PeopleSoft 8.8 Expense Module functionality for the State of Ohio

Project Management Analyst August 2005 -

April 2006

. Collaborated with senior executives to create the project schedule,

budget, and staffing plan in the form of Microsoft Project Work plans

for multiple releases

. Conducted an audit of project work plans against the proposal and RFP

Requirements

. Coordinated all work plan updates, issues, and changes with Project

Server Administrator

. Resolved Project Server issues for over 150 project staff members

. Produced weekly schedule, resource and budget metrics using Microsoft

Excel and Microsoft Project

. Assisted with the creation of project staffing and orientation process

. Performed financial analysis on potential project candidates

. Assisted in creating toolset to help projects establish effective

project management structure in a short timeframe for the Global

Government Operating Group at Accenture.

TECHNICAL SUMMARY:

. Computer: Windows XP, Microsoft Suite (Word, Excel, Access, Outlook,

Project, and Power Point), ERP, PeopleSoft Financials 8.8, Mercury

Quality Center, Webtrends

. Agile (XP and scrum)

SKILLS:

. Basic Spanish and Bengali

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