Customer Service Manager

John Harrigan

P.O. Box **** • Truckee, CA ***** • 530-***-**** • ********@*****.***

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SUMMARY

Excellent communication skills, both written and verbal

Organized, detail oriented, and focused

Experience with Microsoft Office: Excel, Word, PowerPoint

Great team player

Dedicated and hardworking; Multi-tasker

EDUCATION

California Polytechnic State University, San Luis Obispo, Graduated March 2010

o Bachelor of Science, Business Administration Major GPA: 3.41

o Concentration: Accounting

California State University International Program

o Study Abroad: Florence, Italy Aug. ’07 – Jun. ‘08

SENIOR PROJECT

Voluntary Income Tax Assistance (VITA) Jan. ’10 – Mar. ‘10

Provided free tax assistance to community resident’s whom paid assistance maybe out of reach, those who are non-English

speaking, persons with disabilities, those with a low to moderate income, the elderly, and other individuals with special needs

Gained knowledge and experience in the practice and preparation of California and federal income tax returns

Learned increased communication skills through client interviews accompanied with a journal of my experiences

Became familiar with the general populations understanding of the tax laws, and the problems they face in complying with its

provisions

WORK EXPERIENCE

Central Pacific Ski Club, Inc., San Luis Obispo, CA Mar. ’09 – Mar. ‘10

Vice President/CFO

Helped lead the organization to the most successful year in its 69-year history

o Increased customer sales by 14% in one year (1,132 to 1,289)

o Increased net value by 303% in one year ($9,000 to $36,300)

Performed essential financial activities including but not limited to budgets, balance sheets, income statements, and taxes for

more than $300,000 throughout the year

One of nine board members who promoted team work and open communication as a necessity for our success

Alpine Club, Truckee, CA Nov. ’10 – Apr. ‘11

Ski Valet

Provided a private ski check for over 500 members and guests

Often responsible for single-handedly opening and closing the club

Required strong organization and communication skills, and the ability to work well under pressure in a timely fashion

Old Greenwood Golf Course, Truckee, CA May ’05 – Oct. ‘10

Outside Services

Duties included greeting customers, prepping and washing golf carts, cleaning customers clubs, providing customers with useful

information and answering any questions that may arise

Developed strong customer service skills along with the keen ability to work efficiently and multi-task

Created a fun, personalized experience for every customer

Fireside Pizza Co., Truckee, CA – Line Cook Nov. ’10 – Jan. ‘11

Young Men’s Christian Association, San Luis Obispo, CA – Gym Supervisor Nov. ’08 – Mar. ‘10

HONORS AND ACTIVITIES

Member of Cal Poly Accounting Club Member of Cal Poly Golf Club

Tri-California Wildflower Triathlon Volunteer Manager Deans List – Fall ‘07

REFERENCES: Available upon request

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