Customer Service Sales

Victoria L. Ernst

**** ********* ******-********, ** 94526

Cell: 925-***-****/Home:925-***-****

********.*.*****@*****.***

Objective: Administrative Assistant/ Project Coordinator/Front Desk

Administrator

Skills: CA GTE,Verizon, Oracle, MS Word, MS PowerPoint, MS Outlook, Excel

for Windows, Lattis, Cesar, TBS3.0/TBS3.2., Type 45WPM

Experience:

Pelican Inc Danville, CA 2007-2010

Office Assistant

Data entry for incoming monthly commission reports from customers . Support

and maintain monthly excel commission reports for Regional Managers and

V.P.'s Maintain relationships with regional customers to review and

resolve accounting problems on all monthly commission reports. Duties

include multi tasking office duties; customer service, out going mailing,

answer incoming/outgoing phones and filing. Maintain and update insurance

certificates for all customers. Make calls to customers and insurance

agencies for proper paper work.

Comcast Livermore, CA 2002-2006

Technical Account Executive

Provide technical support for Comcast (AT&T) Broadband video products.

Arrange service appointments for new and existing customers. Explain

billing statements and services.

Covad Communications Santa Clara, CA 1999-2001

DSL Provisioning Specialist

Position supports the efforts of Customer Circuit Planning and Network/End.

Office Deployment in working with multiple carriers to expedite the timely

provisioning of circuits for the Network. Provides support to Field

Operations to resolve complex circuit problems. Perform a range of duties

to include database maintenance, circuit status tracking, maintaining

relationships with key personnel in ILECS and CLECS, associated with the

circuit planning.

GST Telecom Inc. Walnut Creek, CA 1997-1999

Provisioner I

Provide strong expertise in circuit provisioning activities supporting

timely circuit ordering and installation.

Order complex circuits. Experience with T-1 and T-3. Track circuit FOC

dates from CLEC, Wcom, ATT-LS, and GTE. Participated in implementation and

maintenance of circuit provisioning standards and procedures. Review and

verify technical data for field Techs.

Sales Assistant II

Create and generate appropriate management weekly/monthly reports. Track

OTS and VGS's for VP of Sales. Assist SDC/SCR in promoting OTS. Proposals

and Offer Letters for Account Executives. Reconciled Commissions for Nor

Cal Region. Coding and entering on Oracle.

Frontier Communications, Inc. San Ramon, CA 1995-

1997

Branch Administrator I / Branch Administrator II

Insure all customer lines were picked/ keyed and pulling traffic as well as

all portability orders (800).

Coordinate all work flow allocation for sales staff. Generate multiple

weekly /monthly reports.

Promoted to Account Manager one week before going on board with GST.

Education:

Diablo College, Concord, CA English 123. St Mary's College, Moraga

Contact this candidate