Customer Service Manager
Resume:
Paul M. DaSilva
Bowie, MD ****6
***********@*****.***
PROFESSIONAL EXPERIENCE:
KCI Convergent Technologies
March 2010-Present
AV Foreman
Responsible for independently completing commercial AV projects,
supervising employees, conducting site surveys, reading and using
blueprints, satellite installations, flat screen mounting/installation, in-
wall/in-ceiling speaker installation terminating/testing/splicing/repairing
cable, pulling CAT/Coax/Copper cable, limited installation of security
equipment and CCTV
December 2009-March 2010
Contact Audio Video
Subcontractor
Contract work as a commercial telecommunications technician for various
companies including the following:
Ridge & Valley Enterprises
Perform installation of AV equipment (speakers, NTS computer, TVs) and
cabling to connect Cat5/Cat6/coax to media rack to provide content on the
TZMs and media wall TVs at Bank of America facilities throughout
Maryland/DC/VA, satellite installations, retrofits, and troubleshooting of
AV equipment
Rand Communications
Install V-Sat satellite systems for Internet service and credit card
transactions, commercial installations for Maryland Lottery sites, U.S.
postal offices, hotels and Sunoco gas stations, running Rg6/CAT 5/telephone
and ground wire for commercial businesses
November 2008 -December 2009
DSSI-Millersville, MD
Manager
Manage 10 + Direct TV technicians, daily routing of technicians, training
new employees, typing daily route sheets and completion rates, monitor jobs
to ensure quality and completion of work, assist technicians with
installations as needed, run service calls, track inventory, respond to
customer inquiries, handle damage claims
January 2006-November 2008
Antenna Star Satellite- Laurel, MD
Satellite Technician
Dish Network residential and commercial satellite installations, upgrades
and service calls, train new employees, provide excellent customer service,
and train clients on use of satellite system.
EDUCATION:
1996- Mount Vernon High School, New York
GED
TS-LAN-500 Corning Cable Systems Certification
SBCA Certified Installer
SBCA 99092
Fluent Portuguese and Spanish
*References Available Upon Request
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