Customer Service Manager

Jim Robbins

**** **** ******* **** **** * New Albany, MS 38652

Home: 662-***-****) * Cell: 662-***-****) E-Mail:

***********@**********.***

Career Summary

Strong manufacturing background, technically oriented, very successful in

the management of manufacturing operations in the injection molding, metal

stamping, and machining industries, including quality (TQM, SPC), safety,

assembly, materials purchasing, scheduling, warehousing, and distribution

in a QS/ISO certified facility. Specific strengths in team building,

customer service with a strong background in operational support, such as

metal stamping and injection mold tooling (design, quoting, building and

repair), machine maintenance (Maximo), processing (injection molding),

secondary operations(assembly, packaging, printing, painting, plating),

inventory control (AS 400 JDE, SAP, MRP, CRP, Dynamics), warehousing and

distribution. Comfortable and knowledgeable in a lean manufacturing

environment (continuous improvement, kanban, 5S, etc.). Advanced computer

knowledge with proficiency in Windows Office system and AutoCAD/SolidWorks.

Product background includes, but not limited to automotive, medical,

consumer products, and housewares.

Professional Experience

EPI Advanced, LLC (Plant closing July I, 2011)

2005- Present

Custom injection molding manufacturer.

Vice President of Operations, Sherman, MS

Started in May of 2005 as Production Manager, promoted to Plant Manager in

October of 2005, promoted to VP of Operations in January, 2007. Responsible

for all daily manufacturing and assembly operations in a 24/5 operation

consisting of 100 employees with presses from 88 to 2,000 ton capacity.

Full P/L responsibility. Reports directly to President. Initiated and

completed ISO certification process and installation of real time

production monitoring system.

Home Products International, Inc 1999-

2004

A $250 million per year multi-plant provider of plastic housewares,

personal storage containers, and assemblies.

Director of Operations, Louisiana, MO

Responsible

for accomplishing goals as set by corporate, with full P/L responsibility

and hands-on daily management of operations in a $35 million dollar a year

manufacturing plant. Operation consists of 200 employees on a 24/7

schedule, 24 presses from 300 to 2,000 ton capacity, assembly department,

and $2 million in finished goods, distributed from a 160,000 sq. ft.

warehouse. Reports to Senior V.P. of Operations. Plant was closed through

corporate consolidation of seven manufacturing facilities.

. Generated $1 million per year in savings by eliminating unallocated

overtime and excess labor.

. Exceeded all financial and customer service goals.

. Increased manufacturing efficiency from 84 to 93%

. Increased overall labor efficiency by creating cross-functional teams.

. Set plant record for dollar value shipped.

Siegel Robert, Inc 1997-

1999

A $400 million per year multi-plant provider of plastic exterior

components, assemblies, and trim for the automotive industry and

manufactured assemblies for consumer products.

Corporate Tooling/Manufacturing Engineer, St. Louis, MO

Responsible for planning, approving, and delivering tooling for new design

applications through outside tooling vendors both national and

international. Cradle to grave responsibility. Reports to V.P. of Methods

Engineering.

. Able to meet or exceed expectations of cost and delivery on all

assigned accounts, specifically Japanese transplants (Mitsubishi,

Honda, Toyota) and Chrysler.

. Worked with multiple manufacturing plants to develop best zero defect

manufacturing processes, including assembly, processing, painting, and

plating.

Robbins Mold & Tool, Inc. 1986-

1997

A manufacturer of custom molded products, injection mold tooling,

progressive dies and fabricated assemblies.

Owner/General Manager, Olive Branch, MS 1986-1997

Hands-on manager of company that designed, manufactured, fabricated, and

assembled components for the automotive (Japanese, GM, Chrysler), medical,

custom molded and consumer product industries. Secondary operations

included welding, fabrication, assembly, packaging, warehousing, and

distribution.

. Built business through controlled growth.

. Personally responsible for all sales, customer service, tool design,

quoting, machining, processing and financials (P/L).

. Closed business after eleven successful years by selling assets.

Gurley Tool & Die, Inc. 1980-

1986

A custom tool and special machinery manufacturer.

Class "A" Tool Maker, Byhalia, MS

Quoted, designed, and built custom tooling (progressive dies and injection

molds), machined and fabricated components for the automotive and consumer

product industries.

Education:

Halls High School Tool & Die

Apprenticeship

Halls, TN (diploma) GTE Sylvania 3

years

Draughn's Business College Mold-Makers

Apprenticeship

Memphis, TN, Assoc. Deg. (Acc't) Tupperware 4 years

Advanced Military Technical

Electronics Electrician (Titan II)

Various college courses and seminars related to Business Management,

Design Engineering, Team Building, and Business Management. Member

SPE.

Volunteer Service: Board of Directors, Pike County, Sheltered Work Shop

Military: Vietnam Era Veteran

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