Customer Service Administrative Assistant

**** ******** **

Mableton, GA

** *** ****

To Whom It May Concern:

Please find my enclosed copy of my r sum in response to your open position

as posted on indeed.com. I am currently a rising senior at Georgia State

University and will be graduating in May 2012.

My interest in customer service has developed over several years,

specifically through my major and minor at GSU which is Journalism

Broadcasting with a concentration in TV and radio and a minor in Sociology.

As you can see from my r sum my academic and leisure activities have given

me the capacity and confidence to work with people from a variety of social

backgrounds. My ability to work under pressure has been illustrated

handling the requirement to study and to juggle my demanding future career.

I believe that through my r sum and cover letter I have shown myself

capable of handling the position available. This position would be a

learning experience for me as I would be a wonderful asset to the company.

Sincerely,

Kristen P. Drayton-Miles

Kristen Drayton-Miles

5865 Farmlake Ct

404-***-****

Mableton, GA 30126

**************@*******.***.***

OBJECTIVE: Part-time position that aids in the development of my desired

career Journalism broadcasting in which requires networking, social

interactions with diverse people while keeping an upbeat optimistic

attitude.

EDUCATION:

Georgia State University, Atlanta, GA

Expected graduation May 2012

Bachelor of Arts, Journalism Broadcasting

GPA 3.52

WORK EXPERIENCE

Alorica Teleservices Kennesaw, GA

6/10-5/11

Customer Service Agent for 2010 Health Reform through Federal Government

. Handled inbound calls for the 2010 Pre-Existing Condition Insurance

Plan

. Processed application for U.S. citizens with mental and physical long

term illnesses

. Developed cases for new participants, major medical providers and

insurance brokers

102 JAMZ Radio Station Greensboro, NC

1/10-05/10

Spring Internship

. Answered station's hotlines for song request

. Learned audio equipment with extensive lab hours

. Recorded drops and advertising commercial for the radio station

. Aided in any outside activities or events that the station held in the

community as well as in neighboring cities

Bennett College for Women Greensboro, NC

8/08-5/10

Administrative Assistant

. Set up computer software in labs for students on campus

. Assisted students with troubleshooting on pc's

. Processed student's faculty and staff ids for campus access use

SKILLS: Excellent communication and social skills, also enjoys taking on

large and small projects and speaking in front of mass groups of people.

Microsoft Office, types 50 wpm

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