High School Technician
Resume:
Contact Information
Nicholas J Halley
North Scituate, RI 02857 US
Cell Phone: 401-***-****
Home Phone: 401-***-****
Fax Number: 401-***-****
********.******.**@*****.***
General Information
DOB: 29 August 1987
I grew up in England, UK while my parents worked in support of the Department of Defense. I attended school off
base, but also had Air Base access, so I grew up around both British and Americans. I have a daughter, Alyssa Halley
whom lives with her mother in England. I decided to join the Air Force when I was 19. I have worked in a variety of
jobs ranging from being a chef and a grocery bagger as a civilian to being a computer technician in both network and
client fields, a cable maintenance technician, a communication focal point technician and a call center technician for
the Air Force. I deployed while in the military for 4 months to Kuwait in support of Operation Iraqi Freedom where I
worked as a Security Forces Escort, escorting third country national onto and around the base. I was discharged from
the military under honorable conditions and relocated from Washington State to reside with my family.
Employment History
Cyber Systems Operations Journeyman, Computer Support Specialists
09/2006 - 04/2011 United States Air Force McChord AFB, WA
While in the Network Control Center : -
Provides core services by designing, configuring, installing, and managing data services at the operating
system and server application level.
Provides directory services utilizing dynamically assigned IP addresses, domain name server, storage area
network, and electronic messaging resources.
Standardizes user privileges and system settings using automated deployment tools such as group policy
objects (GPO) system management server.
Implements security fixes, operating system patches, and antivirus software.
Develops, tests, and implements local restoral and contingency operations plans.
Processes and reviews C4 systems requirement documentation, telecommunication service requests, status of
acquisition messages, and telecommunication service orders. Performs strategic and budget planning for networks.
Performs system resource management, manages system accounts, performs system-wide backups and data
recovery, and load and capacity planning and management. Administers: classified and unclassified message
traffic via electronic mail systems, database operations, implements conversions, and investigates problems in
database environment.
Ensures continuing systems operability by providing ongoing optimization and problem solving support.
Applies computer security policies to safeguard systems and information. Categorizes, isolates, and resolves
system problems.
Performs fault isolation by validating, isolating, correcting faults, and verifying service restoral with
customers.
Processes, documents and coordinates resolution of trouble calls from lower support echelons. Processes
scheduled and authorized outages. Submits outage reports in response to unscheduled outages.
While in the Communication Focal Point : -
Act as the single focal point for AOC communications problem resolutions.
Prepare daily reports and briefings as required.
Maintain the master station log (MSL).
Monitor available tools for reportable incidents and status reporting, obtain clarification from originating
agency, manage a historical database for trend analysis on outages/limiting factors, and provide management with
accurate up-to-date information.
Conduct authorized service interrupt (ASI) coordination.
Perform facility circuit information tracking (FaCIT) system duties.
Perform “Open View” or “What’s Up Gold” monitoring duties.
Continuously track system and circuit status and advise the Chief AOC Systems, and/or appropriate
division/team, of outages exceeding 10 minutes.
For higher priority systems, networks, or circuits, immediate notification of any outage may be required.
Ensure periodic systems checks are conducted on all systems to ensure full operational status.
Assign, track, and prioritize job control numbers.
Coordinate with information operations (IO) team on all communication degradations and outages to help
identify vulnerabilities, deliberate attacks, and alternate procedures as required.
Obtain/maintain client system administrator (CSA) privileges/status.
Enable first look troubleshooting when sitting position on AOC floor to include basic functions such as
unlocking user accounts, organizational mailbox maintenance, and mapping drives and printers.
Open job tickets with network control centers (NCC) and network operations security center (NOSC) agencies
for resolution to mission critical system outages riding their domain.
Operate Squadron Communicator Recall Systems. Upload database changes; create scenarios and activate
scenarios.
I also worked as a Client Service Administrator for months at a time as needed providing client workstation
troubleshooting/maintenance.
Grocery Bagger
11/2005 - 08/2006 Sambach Commissary Sembach AB, Germany
Bagging groceries and transporting out to customers vehicles. Assisting Commissary Staff as needed.
Apprentice Chef
08/2003 - 06/2005 The Three Horseshoes Abbots Ripton, United Kingdom
Started as a Dish Washer/Food Prep Worker, Was then offered an apprentice as a Chef. Five days a week I
was responsible for Food Preparation, Cooking and Clean Up. One Day a week I attended Peterborough
Regional College to work on a GNVQ Portfolio in Catering.
Education History
Completion Date Issuing Institution Qualification
06/2004 Sawtry Community College High School Diploma/GCSE’s
I grew up in England in the UK. I received GCSE's which are the equivalent of a high school diploma. When I
joined the military I had these converted to a High School Diploma Equivalent and received an A- GPA.
References Available on Request
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