Customer Service High School

Amanda Townsend

*** *** ** ***. **, Bowling Green, Ohio 43402

Phone: 614-***-**** E Mail: *******@****.***

Objective

My objective is to utilize and expand my communications skills with a company where I can continue to grow.

Experience

Victoria’s Secret April ’09 – Dec. ‘09

Managing my assigned section of the store, where I was to greet and assist all customers upon entering.

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Consistently uphold the high standards of cleanliness expected for the store.

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Checking out customers who have selected their purchases, including suggestions of other merchandise before

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completing their transactions.

Teleperformance Nov. ‘07 – April ‘09

Answering incoming phone calls from customers, and answering questions regarding their policy for their identity theft

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protection services.

Informing callers of the benefits of our services if they were calling to cancel, and thus ensuring the continuing business.

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Universal Marketing Group Feb. ‘11 – Present

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Answering incoming calls from customers wanting to purchase a variety of products and services that the company

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offers.

Being vastly knowledgeable about the products, answering questions, and retaining an upstanding sales record based on

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weekly reports.

Education

Bowling Green State University May ’11 Present

Delgado Community College Dec. ’09 – Dec. ‘10

As an incoming freshmen, I studied as an English major, and maintained a 4.0 GPA for the all semesters I attended Delgado.

Olentangy Liberty High School Aug. ’02 – June ‘06

Graduating with honors, I maintained at least a 3.7 GPA throughout my years at Olentangy, while participating in many

extracurricular activities such as Choir and Reading Club.

Skills

From my work experience, as well as my school experience, I have developed exceptional communication skills, making my

customer service ratings highly satisfactory for my employers.

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