Customer Service Assistant

CHAUNCEY MURDOCK

*** ******** *** #2-562-***-**** (H)

Long Beach, CA 90814 951-***-**** (C)

**********@*****.***

ESCROW ASSISTANT

Professional escrow associate with a high record of productivity and 10

years experience for a major title company. Demonstrating strong work ethic

and quick learning adaptability, my expertise includes:

Refinance Customer Resolution

Document Recording Payoff Calculation

State Specific Title Requirements Funding Troubleshooting

PROFESSIONAL EXPERIENCE

FIRST AMERICAN TITLE COMPANY, Santa Ana, CA 2001-2011

Escrow Assistant, (2003-2011)

Processed HUDs and HUD revisions in an accurate and timely manner, balanced

files for funding, resolved closing issues, and coordinated scheduling for

closings.

. Created payee template to cut down on HUD turn around times.

. Trained other representatives in state specifics for TX.

. Helped write job description manual for future associates.

. Built better business relationships for clients by providing excellent

customer service.

Post Closing, (2001-2003)

Cleared up issues after funding to get documents recorded, sorted

reconveyances, and verified recording totals with county offices.

. Resolved over 60% rejected document resulting in low back log.

NEW CENTURY MORTGAGE CORPORATION, Irvine, CA 2000-2001

Loan Counselor

. Cured delinquent loans, advised borrowers on options to resolve past due

accounts.

. Kept 30-day delinquency from going into pre-foreclosure process to a

minimum.

OPTION ONE MORTGAGE CORPORATION, Irvine, CA 1998-2000

Loan Counselor

. Cured 30-90 days delinquent loans, counseled borrowers to bring accounts

current.

. Prevented accounts from falling into foreclosure proceedings.

EDUCATION

G.E., Riverside Community College, Riverside, CA

PROFESSIONAL DEVELOPMENT

Customer First Certification of Completion

MAGIC Certification of Completion

ACA Certified

RESPA 2010 Guidelines

Workplace Ethics Completion

Mortgage Fraud Prevention Completion

Information Security Completion

Residential Lending Reform Overview Completion

TECHNICAL

MS Word, Outlook, Excel, FAST, Adobe

Contact this candidate