Customer Service Representative
Resume:
M ichelle L. Knight
** **** ****** ***. * STE F #356
L ake Havasu City, AZ 86403
k **************@**********.***
P rofessional Experience:
N PG Cable, Inc.
L ake Havasu City, AZ
Customer Service Representative. Answered cable customer inquiries on billing, products, and services in a call-
center environment. Assessed needs and suggested products and/or services. Troubleshooted cable and internet
p roblems and suggest solutions. Created service tickets for customers needing repair or exchange.
2008-2009
A AA Full Transportation
T ucson, Arizona
Phone Associate. Answer incoming calls from drivers, customers, and employees. Order transportation, research
status of transport orders, and assist overnight stretcher driver when needed. Handled anywhere from 80-100 calls
a n ight.
2006-2008
F iserv
Phoenix, Arizona
E-mail Associate. Email Associate. Respond to email inquiries regarding electronic payment related issues.
Researched and resolved issues using proof of payment and other related information. Placed outbound calls to
payees in order to ensure accurate payment reporting.
2006-2006
GoDaddy Software, Inc.
Scottsdale, Arizona
Sales & Support Specialist. Answered inbound calls in a call center environment, responding to both technical and
support questions pertaining to GoDaddy's products for both current and potential customers. Also have the
ability to manage sensitive and critical client information. Sold appropriate products for the customer's need while
keeping the company's best interest in mind.
2004-2005
CableOne
Phoenix, Arizona
Customer Care Associate. Answered cable customer inquiries on billing,
p roducts, and services in a call-center environment. Assessed needs and
suggested products and/or services. Troubleshooted cable and internet
p roblems and suggest solutions. Also directed to appropriate departments when necessary.
2003-2004
TechFinders
Phoenix, Arizona
Temp-to-hire position at CableOne in Phoenix, Arizona. Hired by CableOne as a permanent employee.
2000-2003
Verizon Wireless
Tempe, Arizona
Customer Service Representative. Answered wireless customer inquiries
on billing, products, and services in a call-center environment.
Assessed needs and suggested products and/or services. Troubleshooted
system and cellular phone problems and suggest solutions.
M arch 1992-Oct. 1995
U.S. Air Force
T ucson, Arizona
A irman 1st Class. Inventory Management Specialist. Filled orders from
A ircraft Maintenance Units for parts, provided warehouse inventory
control, Honorable discharge.
Volunteer Positions:
January 2003-September 2009
Southwest Dalmatian Rescue, Inc.
Tempe, Arizona
P resident and founder. Take in purebred Dalmatian and Dalmatian mixes and find them loving and permanent
homes. Provides stray, abandoned, abused and neglected Dalmatians with food, water, shelter, grooming, and some
t raining and match them up with new homes best suited with the individual dog. Manage volunteers and oversee
rescue operations.
Education
May 1989
Moon Valley High School
Phoenix, Arizona
H igh school diploma
A ugust 2000-May 2004
Mesa Community College
Mesa,Arizona
T ransferred to ASU
May 2004-August 2006
A rizona State University
Tempe, Arizona
Major(s): Biology & Society/Philosophy
O ther Skills
E xperienced with Win95, Pagemaker 6.0, Word 6.0, Excel and PowerPoint.
E xperienced with Internet communications, including e-mail, Telnet,
I RC, ICQ, Usenet, FTP and commercial service providers.
World Wide Web site designer
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