Human Resources Customer Service

D E A N NA M. D U K E

*** ******** ** ************, ** 62234 618-***-**** *******@*****.***

H U M A N R E S O U R C E S P AY R O L L B E N E F I T S

Extensive background in HR generalist affairs, including employee recruitment and retention, staff development, conflict resolution, HRIS,

HR policies development, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and

management reports along with demonstrating success in negotiating a well rounded benefits package, solicited researched implemented

health care, dental care, COBRA, 401k, as well as managing the Wellness & Safety programs

Broad experience in all aspects of employee payroll, developed internal payroll matrix for use in all departments, payroll taxes, union

payroll, multi state payroll, garnishments court orders, comprised compliant policies and procedures for complete payroll processing.

Skills

Forecasting/Budget Staff Recruitment & Retention Orientation & On Boarding

Employment Law Employee Relations Training & Development

FMLA/ADA/EEO Union/Multi State Payroll Safety & Wellness

Conflict Resolution Benefits Administration/Implementation Organizational Development

HRIS Technologies Administrative Staff Management HR Policies & Procedures

Professional Experience

Rickhoff & Associates O’Fallon, IL

Payroll Manager / Human Resources Consultant

2010 to Present

Guided clients/companies with all aspects of Human Resources management for use in lieu of onsite Human Resource principle. Items

included policy & procedure, benefit structure and implementation, employee engagement & retention along with training key personnel

on HRIS system currently in use. Negotiated all areas of employee payroll for 225 clients with assistance of payroll staff which include

payroll taxes, garnishments/court orders, and payroll law & compliance.

Bick Group St Louis, MO

Human Resources / Payroll Manager

2005 to 2010

Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop

orientation, training and incentive programs. Manage personnel records; administer benefits enrollment and programs; administer HR

budget; and handle HR generalist workplace issues. Co managed Safety program as well as leading the Wellness program. Resolved

conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit

interviews. Contributed monthly statistics for executive team to assist in the growth and retention of key personnel while being fiscally

responsible. Overhauled entire Human Resources, Payroll & Benefits department to ensure a more efficient and customer service

orientated atmosphere.

Intelistaf/Starmed St Louis, MO

Regional Financial Services/Employment Coordinator

2001 to 2003

Western Union Bridgeton, MO

Commercial Accounts Specialist

1998 to 2001

Starmed Clayton, MO

Payroll/Office Coordinator

1992 to 1998

Of Note

Affiliations:

Society for Human Resource Management (SHRM)

Linkedin groups: HRIS & Payroll, Human Resource Professionals, Purely Payroll, and CIPP

Notary Public * OSHA 30 hour

Education:

Southwestern illinois college Belleville, IL

Associates of Arts

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