Customer Service Administrative Assistant

Melissa D. Shuler

**** *** ****** *****, ***. ***4, Charlotte, NC 28213

704-***-**** **.********.******@*****.***

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EDUCATION

Strayer University, Concord, NC

Master of Business Administration

Concentration in Human Resources

Expected: December 2011 Current GPA: 4.0/4.0

Johnson C. Smith University, Charlotte, NC

Bachelor of Science in Computer Science/Information Systems

Obtained: May 2009 GPA: 3.7/4.0

QUALIFICATIONS & ACHIEVEMENTS

Types 50 wpm, Presidents List, Dean’s List, Alpha Lambda Delta National Honor Society, Alpha Kappa

Mu Honor Society

PROFESSIONAL EXPERIENCE

Instant Tax Service, Charlotte, NC December 2009-April 2011

Operations Manager

• Manage daily office procedures, including processing and distribution of pay roll

• Process payments for office expenses and daily deposits

• Prepare tax returns while engaging customers to understand their needs and concerns

• Advise clients on various tax returns rules and regulations

Lowes Foods, Greenville, NC May 2008-August 2009

Cashier

• Provided a friendly environment and maintained solid product knowledge to assist patrons

• Assisted in replenishing merchandise and monitoring floor stock

• Aided customers in locating merchandise

Papa John’s Pizza Franchise, Charlotte, NC September 2006-March 2008

Driver/Cashier

• Provided excellent door to door customer service while delivering designated orders

• Executed product delivery in a timely manner

Physician’s East Insurance Department, Greenville, NC July-August 2006

Claims Adjuster Intern

• Researched missing ticket reports and validated insurance claim data

• Communicated with physicians, insurance & billing staff regarding coding issues

• Reconciled reports and maintained updated company rules, regulations and policy

knowledge

United Methodist Church, Elizabeth City, NC July 2002-August 2005

Elizabeth City District Office Administrative Assistant

• Provided proficient office support for district superintendent

• Performed general office management duties

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