Customer Service Manager
Resume:
Darlene A. Baldridge
Frankfort, IL 60423
***********@*******.***
PROFILE
A result-oriented Supply Chain Manager with strong manufacturing, materials
and purchasing skills; proven ability to build and manage a team of
individuals or work effectively as a team player. Major strengths include
cost and inventory reduction initiatives, system implementation and
improvements and establishing material flow processes. A dependable
contributor who values excellence, possesses high standards, and produces
high quality work.
PROFESSIONAL EXPERIENCE
Global Materials Manager
July 05 to Present
BorgWarner Transmission Systems Group, Bellwood, IL
Materials Manager for multiple plant locations within the BorgWarner
Transmission Systems Group; Principle duties include managing a team of
twenty direct and indirect employees; scope of responsibility include
demand planning and analysis, production scheduling and capacity planning,
supplier planning/scheduling and management for a global supply base,
customer service, transportation management, and new program launch team
member; Responsible for department budgets totaling $4M annually;
Major projects and accomplishments - developed and implemented centralized
production scheduling system/team, improved friction material planning
tools which reduced planning time by 40%, implemented an inventory
management system which reduced inventory cost by 35% and improved
inventory turns by 30%, implemented daily pull systems with supply base to
minimize on hand inventory levels by 30%, implemented a vendor managed
inventory system with our international supply base, assigned to the Lean
Improvement team to implement internal production pull/kanban systems and
material flow improvements, premium freight year-over-year cost reduction
of 50%, Blue Print Design and Implementation team member for SAP
implementation.
Materials Manager
July 03 to July 05
Tower Automotive, Chicago, IL
Materials Manager for Tower Automotive Chicago Business Unit, a new
facility build to support Ford Motor Company's new vehicle launch program
for the Ford Freestyle, Ford 500 and Mercury Montego; Principle duties
included managing a team of thirty direct and indirect employees with
responsibilities for customer service, transportation management,
production scheduling/capacity planning, supply planning/scheduling and
shipping/receiving activities, scheduled all production activity utilizing
QAD-ERP system, managed MRO and production procurement of more than $200
million annually, managed and implemented a logistics system that supported
receiving and shipping more than 218 trucks a day.
Major accomplishments - developed and implemented a material flow process
and inventory control system which reduced inventory cost by 18% and
increased inventory turns by 20%, a key team member for the implementation
of QAD-ERP System.
Stay At Home Mom June 97
to July 03
Took leave from my career to take care of an ailing child
Electro-Motive Division, General Motors Corporation, LaGrange, IL
January 85 to June 97
Senior Buyer: May 92
to June 97
Responsible for purchasing raw steel, steel commodities, copper and cable
commodities and aftermarket parts totaling $35 million annually for General
Motors Locomotive Group; identified and evaluated capable suppliers on the
basis of cost, quality, delivery and technology, negotiated price and terms
with supply base, developed and managed annual strategic business plan for
global sourcing of all commodities purchased, participated in competitive
benchmarking with suppliers to identify opportunities for price reductions,
process improvement and on-time delivery.
Major Accomplishments - maintained cost reduction goal of $3 million
annually for three consecutive years via the Global Sourcing process,
worked with General Motors Corporate steel buying team to consolidate raw
steel for an annual savings of 15%
Industrial Engineering Analyst:
July 89 to April 92
Developed standard hours for new or changed products and processes,
prepared make/buy analysis and coordinate outsourcing activities, assisted
in preparation of annual labor budget/business plan; resolved department
system problems/procedures as required; developed system for tracking man
hours/assignment within the Labor Development group; prepared labor quotes
for Estimating and Pricing and Engineering departments; reduced permanent
outsource process by 10%; special assignment as Production Supervisor of
the H-Engine Line.
Production Control Supervisor:
June 88 to June 89
Responsible for a team of fifteen materials employees support the Engine
Assembly area; major responsibilities included the development of material
staging areas to minimize production downtime or loss; improved material
flow processes to maximize fork truck activity; pick and stage material at
assembly lines for production activity; stage incoming material in
designated area; packaged finished goods material for shipment.
Industrial Engineer:
January 86 to June 88
Established operational methods and work standards using various
measurement techniques; analyzed existing operations and propose cost
justified improvements; assisted in planning new facilities, operations
and/or relocation; optimized use of floor-space, materials, personnel and
equipment; provided occasional training or assignment of work to employees;
developed standard hours for the Locomotive Pipe and Tube Assembly area
which reduced product cost by 15%.
College Graduate-In-Training
January 85 to Jan 86
EDUCATION
DePaul University MBA Program, Chicago, IL (not completed)
BS Industrial Engineering, Purdue University, West Lafayette, IN
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