Customer Service Sales

HEIDI MORGAN

**** ***** ***** *****, *** ***

Omaha, NE 68116

Telephone: 402-***-****

************@*****.***

June 2nd, 2011

Dear Hiring Manager,

Please accept this letter as an expression of my interest for the available Sales Agent position. I am extremely

interested in joining your team and I am confident that I posses all the skills you are looking for.

My academic background includes an AAS in Hospitality Management. I have proven success in sales &

excellent customer service having worked over eight years with high end clientele at Regent Seven Seas

Cruises; averaging top five in sales, selected to work with Million Dollar accounts, and 2004 Cruise Master

award winner. Most recently my career in Operations with Regent Seven Seas Cruises and as an Event

Concierges at Embassy Suites has equipped me with many skills including; exceptional communication with

a strong customer focus, ability to thrive under pressure with strong attention to detail, hardworking and

flexible with high energy levels.

I would greatly appreciate an opportunity to speak with you to prove that I would be an outstanding addition

to your team. I can be reached anytime on my cell phone at 402-***-**** or by email at

************@*****.***. Thank you for your consideration. I am looking forward to hearing from you.

Sincerely,

Heidi Morgan

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SUMMARY OF QUALIFICATIONS

Exceptionally well organized and enthusiastic professional with more then eight years experience and a solid

academic background in marketing management and hospitality management; excellent analytical and

problem solving skills; able to handle multiple projects while producing high quality work in a fast-paced,

deadline-oriented environment

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PROFESSIONAL EXPERIENCE

Embassy Suites-La Vista Convention Center, La Vista, NE 68128

Event Concierges, 2011 - current

Assist customers with event details, room set up and special request

Assist Banquet Department with event execution

Direct banquet staff on room set up and service

Create and place event signage

Prepare and distribute Banquet Event Checks and day end reporting

Regent Seven Seas Cruises, Omaha, NE & Ft. Lauderdale, FL

Special Services Coordinator, 2009 – 2011

Coordinated, prepared and distributed transfer, hotel, visa and ship manifests according to specific deadlines

Assisted Revenue Management by managing outstanding balances reports

Managed all Regent Ambassador reporting, referral request, shipboard credits and future cruise credits

Communicated with cruise ships and ground operators to ensure a seamless cruise experience for guests

Assisted guest with last minute pre departure changes or cancellation

Managed group dining reservations for specialty restaurants onboard the vessels

Investigated visa inquires from internal and external customers

Assisted department lead with special request report & email notification blasts

Regent Seven Seas Cruises, Omaha, NE

Document Specialist, 2005 – 2009

Reviewed and quality checked reservations to ensure proper air, transfers and hotels coincided with cruise

Gathered customer information and entered into passenger database

Established and maintained client relationships through exceptional service

Updated employee web manual with document status

Distributed daily emails to the sales team with documents and sailing status

Organized, packed and sent cruise documents to customers & travel partners

Radisson Seven Seas Cruises, Omaha, NE

Cruise Account Executive, 2002 – 2005

Created, updated and cancelled reservations

Identified customer needs and booked cruises to meet needs; promoted additional products and services

Participated in testing Seaware software and provided feedback

Recognized as 2004 Cruise Master and Employee of the Year nomination

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EDUCATION

Bellevue University, Bellevue, NE

BS in Marketing Management

GPA: 3.59/4.00

Expected Graduation: May 2011

Iowa Western Community College, Council Bluffs, IA

AAS in Marketing/Hospitality Management, Dec 2008

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COMPUTER SKILLS

MS Office (Word, Excel, PowerPoint, Outlook), Level 2 Excel Certified, NVS, Seaware

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