Customer Service High School

APRIL STONER

**** ******** ***. *******, ** ***04 (805) 659--4552

*****.******@*****.***

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_________________

QUALIFICATIONS PROFILE

Dedicated professional with strong commitment to providing

quality service and delivering excellence in performance.

Results-oriented with a unique combination of resourceful problem

solving

Identifying needs and presenting effective solutions

Quick and efficient learner. Adapt easily to new tasks and

situations. Excellent customer service skills. Effective interpersonal,

client service and organizational skills.

PROFESSIONAL EXPERIENCE

AETNA INC.

SR. Customer Service Associate, Thousand Oaks, Ca

200o4-2008

APRIL

STONER

1255 Coventry Ave. Ventura, Ca 93004 (805) 659--4552

*****.******@*****.***

____________________________________________________________________________

_________________

QUALIFICATIONS PROFILE

Dedicated professional with strong commitment to providing

quality service and delivering excellence in performance.

Results-oriented with a unique combination of resourceful problem

solving

Identifying needs and presenting effective solutions

Quick and efficient learner. Adapt easily to new tasks and

situations. Excellent customer service skills. Effective interpersonal,

client service and organizational skills.

PROFESSIONAL EXPERIENCE

AETNA INC.

SR. Customer Service Associate, Thousand Oaks, Ca

2004-2008

Responded to customer questions via telephone and written

correspondence regarding insurance policy benefits, eligibility and dental

claims.

Developed and maintained positive customer relations and

coordinated with various functions within the company to ensure customer

requests and questions are handled appropriately and in a timely manner.

Utilized computerized systems for tracking, information gathering

and troubleshooting. Performed other duties as assigned.

WELLPOINT, INC.

Client Service Associate, Thousand Oaks, Ca

2000-2004

Provided client membership support for billing issues and current

eligibility inquiries.

Responsible for identification and input of new business

applications into the departmental computerized system.

Provided underwriting support for new business quotes, renewals,

and/or specialized functions.

EDUCATION

Ventura High School, Ventura, CA (General

Studies)

Ventura Community College, CA

Developed and maintained positive customer relations and

coordinated with various functions within the company to ensure customer

requests and questions are handled appropriately and in a timely manner.

Utilized computerized systems for tracking, information gathering

and troubleshooting. Performed other duties as assigned.

WELLPOINT, INC.

Client Service Associate, Thousand Oaks, Ca

2000-2004

Provided client membership support for billing issues and current

eligibility inquiries.

Responsible for identification and input of new business

applications into the departmental computerized system.

Provided underwriting support for new business quotes, renewals,

and/or specialized functions.

EDUCATION

Ventura High School, Ventura, CA (General

Studies)

Ventura Community College, CA

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