Customer Service Sales

Todd White

**** ******* *** *****

Citrus Heights, CA 95610

Cell: 916-***-****

E-mail: ***********@*****.***

Objective: To secure full time employment, which will benefit from my

current training for medical office specialist in addition to former

experience as a medical biller. I also will bring to the table the ability

to work well with people, the ability to learn new things quickly along

with administrative and organizational skills and the ability to

create,build, and maintain a mindset of teamwork and taking pride in work

accomplished.

Education/Medical Office Skills: I have graduated from a medical office

specialist program at Techskills of Sacramento CA,. The curriculum consist

of:

.Microsoft Office Essentials . HIPAA Law & Ethics . Medical

Terminology

. Administrative Office Procedures . Anatomy . ICD-

9 and CPT Coding

. Physician's Coding . Facility & Ancillary Services Coding

Work Experience:

Accountemps - Rancho Cordova, CA

2010-Present

Purchasing Assistant

Assist Senior Purchasing Agent in placing orders for components needed for

production of water measuring instrumentation for international use. Am

also responsible for monitoring levels of office supplies and securing

products as needed. Extensive use of computer and telephone in order to

accomplish daily projects and responsibilities

. Computer Skills - Utilized Microsoft Office in a variety of ways from

daily email contact with vendors. Also utilize M2M (Made 2 Manage) industry

specific software for monitoring inventory levels and placing orders for

products and components needed for production.

Vibrant Outpatient Rehabilitation - Roseville, CA

2008-2010

Accounts Receivable Specialist II

Responsible for the Accounts Receivable of 7 Physical Therapy clinics

located in Northern California on a daily basis. Monitor patient accounts,

review EOB's, perform denial research and resolution, rebilling and appeals

for commercial insurances and workers comp cases. Also review and interpret

EOB's and accurately post payments to patient's accounts

. Computer Skills - Utilized Microsoft Office in a variety of ways from

daily email contact with various clinics along with area mangers. Also

utilize RMT (Rehabilitation Management Toolkit) software for monitoring

patient accounts and maintaining the accuracy of those accounts

. Customer Service - Serve as communication liaison on a daily basis with

patients explaining the insurance process and the interpretation of EOB's

in direct regard to the patient's account

Sierra Office Supplies & Printing - Sacramento, CA

1990 - 2008

Purchasing Agent / Job Estimator / Sales Support

Responsible for the purchasing of printed material not produced in house.

This accounted for about $100,000 per month in product and services. This

position was conducted daily with minimal supervision. The skillsets that

were utilized on a daily basis in this position included -

. Computer Skills - Utilized Microsoft Office in a variety of ways from

daily email contact with vendors, sales force and customers to pricing jobs

for the small presses in house and copy department. I also assisted the

senior estimator with job costing, order entry and the setup & utilization

of a computerized estimating and order entry program as well as assisting

the sales force team with a variety of tasks ranging from preparing sales

presentations and setting up contract pricing to tracking jobs and quality

control issues.

. Industry Knowledge - Have operated presses, worked with bindery & copy

departments during tenure with this employer. Purchasing duties entailed

knowledge of all types of business forms, labels, indexes, file folders,

and envelopes not printed in house. This consisted of pricing and

estimating the job with the perspective vendor, placing and, tracking the

order and billing when product arrived at our dock.

. Customer Service - Served as communication liaison on a daily basis

between vendors, a sales force of about 50+ and the end user of the

product. Also worked with a four-person team that did the pre-planning for

printing jobs being run through our company and served as back-up to the

paper ordering department.

Health Services Association(Univera) - North Syracuse, NY

Spring - Fall 2000

Medical Biller

Responsible for billing duties in a multiple provider medical/dental

facility while temporarily in New York due to family circumstances during

this timeframe. This position was conducted daily with minimal supervision.

The skillsets that were utilized on a daily basis in this position included

-

.Handling of insurance claims - Processed claims for Workers Compensation,

No-Fault accidents, General insurance, Hospital fees/billings, Medicare and

Dental claims and various specialties including: Podiatry, Orthopedics,

Laboratory and Orthodontics.

.Cash Handling - These duties entailed posting payments to patient's

accounts as well as cash reconciliation and verification of shift end cash

receipt totals from cashiers, concluding with routing monies and reports to

the corporate office on a daily basis.

.Decision Making & Problem Resolution - These duties included reviewing of

patient financial and account procedures. Discussing and resolving payment

arrangements of delinquent accounts.

.Customer Service - Assisting patients and family of patients in regards to

interpreting EOB information and processing of financial options and

necessities. Served as communication liaison by relaying payment

arrangement details to proper personnel in corporate office either via

phone, fax or email communiqu .

Other Volunteer Work Experience -

Living Way Community Church - Roseville, CA

1992 - 1996

Director of Youth Ministries

Living Way Community Church - Roseville, CA

2005 - 2007

Director of Music Ministries

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