Customer Service Sales Representative

TERESA ALICIA

ARENAS

*** ****** ***

Chula Vista Ca 91910

619-***-**** email: *******@*******.***

OBJECTIVE: To obtain a challenging position as an Account

Receivable/Credit & Collections customer service representative, where my

strength and skills may be demonstrated.

SUMMARY OF QUALIFICATIONS

* Customer Service * 3rd Party Collections * Typing 40

wpm

* Computers * Data Entry * 10 key

* Multi-line Telephones * Digital UNIX Software *

Credit Checks

* Skip Tracing * Credit Report * 7 Years

Collections exp.

* Excel / Word * Cashier

WORK EXPERIENCE

SeQual Technologies, San Diego CA

2007-2011

Accounts Receivable / Credit & Collections - Collecting money, calling

customer regarding their delinquent accounts, faxing/mailing & email

statement & invoices.

Processing credit applications for all new accounts. Review of credit

report/credit references and processing client for determination of credit

limit. Administration of credit card transactions online for orders.

Monthly preparation of AR report for delinquent accounts over 60days.

GC Services, San Diego CA

2003-2007

Collection Representative - Collections Account Representative for a third

party, high volume

company. Job duties consist of heavy inbound and outbound calls on a

demanding portfolio with high balances. Make sure that account is secured

to meet deadlines dates that satisfies the client needs; which consist of

hitting high budget in a monthly basis to maintain Tier 1 level; also

reviewing each account criteria and offering settlements to meet the

qualifications of the portfolio.

Macy's, San Diego CA 2002

- 2002

Cashier / Customer Service - Ensure that each customer receives outstanding

service by providing a friendly environment, which includes greeting and

acknowledging every customer, maintaining outstanding standards, solid

product knowledge and all other aspects of customer service. Receive

payment by cash, check, credit cards, vouchers, or automatic debits. Count

money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

Italian Gournita, San Diego CA

2001 - 2001

Counter Server - Greeted customers with samples of Italian frozen drinks.

Refilled machines with

various flavors of mixture drinks. Accurately handled cash. Opened and

closed kiosk.

Balanced cash drawer and conducted cash counts.

Allstate Cellular, National City CA

2000 - 2000

Sales Representative - Solid cellular phones to customers. Solved problems

with customer telephones and billing. Conducted computerized credit

checks. Counted cash beginning and end of each shift.

Filed customer's contracts in alphabetical order.

EDUCATION

Sweetwater High School, National City Ca

High School Diploma

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