Frances M. Hart
Dallas, TX 75287
E-Mail: ************@*****.***
Objective
To obtain an administrative position that utilizes my ten years of
experience in accounts payable, accounts receivable and the credit
reporting field.
Experience
ProgressiveIT-contracted out to MetroPCS-Security Compliance Analyst
Sept 2010-March 2011
Credit and Collections Coordinator-Accounts Receivable, November 2004-May
2010
Equity Residential Properties, Plano,Texas
. Prepare the daily deposit of all payments submitted
. Accurately apply payments to residents accounts
. Process between 200 and 500 credit cards daily
. Research between 20-30 chargebacks monthly, resolve issues and
recover funds
. Adjust account balances
. E-Oscar Credit Reporting Specialist-Prepares electronic response
notifications to the credit agencies for changes, updates and
deletions to resident credit bureau accounts
. Correspond verbally and through e-mail with property personnel for
necessary documentation and support to process payment
. Provide research for requests from the apartment communities,
outside collection agency and Resident Relations to provide
supporting documentation for collection balances
. FCRA certified
. Maintain credit card spreadsheets
. Compile documentation for resident refunds and adjustments
Administrative Assistant, July 2000-November 2004
Southwest Credit Systems, Plano, TX
. Processed credit cards
. Applied payments
. Adjusted accounts
. Interacted with collectors as it pertained to our customers
. Processed refunds
Education
Immaculata College, Immaculata, Pennsylvania
BA Education/History/Psychology
Skills
Microsoft word, Excel, PowerPoint, 10 key, E-Oscar
References
Available on request