Customer Service Sales
Resume:
LAURA J. HINMAN
***************@*******.***
Fredericksburg, Virginia 22407
EXPERIENCE
BBB Masonry, Inc./Empire Builders, Inc., Stafford, Virginia__Aug 08-Present
(currently working part-time)
Bookkeeper for two masonry contractor businesses utilizing QuickBooks. Work
directly with President, Vice President and CPA. Responsible for all A/P
accounting utilizing QuickBooks including purchase orders.
. Reconcile all bank accounts, loans and credit cards. Responsible for bank
and loan balances.
. Established file system, implemented accounting/purchase order
procedures.
. Work with outside accountant; produce financial statements and end of the
year reports/taxes.
. Handle payroll and employee files, including certified payroll.
Ridgewood Homes, Inc., Stafford, Virginia__Feb 01-Dec 07
Bookkeeper for new home construction worked directly with President,
Purchasing and outside Accountant. Utilized QuickBooks for A/P.
. Complete data entry, processing of all invoices and checks, responsible
for all accounts balances and monthly summary reports.
. Responsible for deposits, A/R - customer's closings, cash flow and
construction loans. Created and maintained numerous Excel spreadsheets.
. Handled timesheets, personnel/vacation records. Reported to President.
Sales Manager and Sales Administrator for new homebuilder. Assist
Sales/Marketing Director in all aspects of new home sales. Opportunity to
open new sales office working with Director selling estate homes. 2002-2007
. Worked in all aspects of administrative, sales, marketing and customer
assistance.
. Maintained contracts/files, wrote, processed contract addendums and
produced sales brochures.
. Strong customer interface, follow-up and resolution in delivering new
homes.
. Knowledge of home products, design center support in assisting
homeowners with option selections.
. Coordinated closings with Attorneys and Lenders. Communicated
information between sales and construction offices. Responsible for
sales spreadsheets, presentations, timelines and even flow forecasts.
. Responsible for coordinating advertising/marketing including reports,
budgets and materials. Heavy interface with advertising /marketing
vendors.
Cultural Resources Inc., Fredericksburg/Williamsburg, Virginia__Oct 98-Dec
00
Office Manager for cultural resource management firm: provided support,
backup and development to the Archaeology and Architectural, Research and
Publications and Laboratory and Collections departments.
. Principle in organizing the new Fredericksburg office and developing
Field Technician Manual.
. Edited and prepared client's archaeological reports to meet federal and
state standards, including: presentation and layout; manipulation of
graphics, charts and data utilizing using various software in
preparation of modern and historical maps; compilation and final
production of technical reports.
. Interfaced and coordinated projects with Archaeologists, Historians,
Project Managers and clients.
. Handled monthly account reports and project time management. Implemented
office procedures and established file system.
Page 2 L. Hinman
DynTrade International, division of DynCorp., Alexandria, Virginia__Nov 96-
Sep 98
Customer Service Analyst for contract between the United States Postal
Service and select mail order companies (such as JC Penney, Land's End,
Victoria's Secret, Nieman Marcus) participating in the international Global
Package Link service from start-up to project maintenance through extensive
phone interaction, reports and customer visits.
. Performed analysis, research and tracking to resolve status of
international parcels shipped using AS400.
. Lead analyst in establishing new Customer Service Department by
organizing duties, developing standard operating procedures with
customer service team.
. Prepared reports for clients, identifying problems and defining
resolutions utilizing customer database.
. Worked closely with Operations and Technical Support departments in daily
troubleshooting to facilitate shipping and customer relations.
WAI, Fredericksburg, Virginia__Jan 91-May 96
Managing Partner in computer based marketing contracting firm serving
clients in Washington D.C., northern Virginia and the Tidewater region
seeking government contracts.
. Responsible for office support and bookkeeping (A/P, A/R, payroll,
quarterly taxes) utilizing QuickBooks.
. Helped develop marketing presentations utilizing PowerPoint for new and
existing accounts.
. Prepared monthly client reports; handled invoicing, A/R and collections.
. Assisted partner and provided firm with business support.
. Worked with accountants on year-end close, including company tax
preparation.
Ruth's Chris Steak House Corporate Office, New Orleans, Louisiana__Apr 87-
Jul 89
Administrative Assistant to the President, Secretary to the Board of
Directors, worked in corporate office for rapidly expanding upscale
restaurant operation.
. Extensive contact and interface with the twenty-five restaurant units
across the country.
. Performed all administrative duties, generated reports on all units.
Administered health insurance plan.
. Organized meetings and conferences, secured travel for personnel.
. Prepared and worked closely with service, printing and advertising firms
in the production of operational manuals, printed materials to corporate
office specifications.
EDUCATION/SKILLS
Germanna Community College, Locust Grove, Virginia, Graduated May, 1995,
Associate Degree in Liberal Arts, Dean's List, Magna Cum Laude, Phi Theta
Kappa Society
Lucas Travel School, Richmond, Virginia, Graduated May, 1991, Travel
Consultant, Top Graduate
Delgado Community College, New Orleans, Louisiana 1985-1986, Accounting,
Business, Design Studies
Computer Skills/Software: Vista, Windows, MS Office Suite-Word, Excel,
PowerPoint, QuickBooks, WordPerfect, Lotus, Cougar Mountain Accounting,
AS400, Adobe Photo Deluxe, Corel Photo-Paint, Camedia Digital Camera,
Internet
VOLUNTEERISM
FABA (Fredericksburg Builders Association) 2003-2007, Chancellors Village
Retirement Center 1994
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