Manager Sales

Luiz C. Ricci

**** ****** **** ******, ***** ****6

email: *********@*******.***

Phone: 281-***-****

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SUMARY OF QUALIFICATION

Dynamic professional offering over 20 years of experience combining Administrative, Financial, and Commercial activities with strong Business and

Operations Management. Creative, versatile and enthusiastic. Strong negotiation, presentation and relationship management skills. Proactive, sound

judgment and decision making abilities. Able to juggle multiple projects while meeting demanding deadlines, producing high quality work and projecting

a positive attitude. Analytical, problem solving skills. Fluent in English, Spanish, and Portuguese. PC proficient with QuickBooks, MS Office Excel,

Word, Power Point, Internet, and Windows XP, Vista, 7. Significant achievement in:

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Business Administration Office Management

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Financial Affairs Costumer Services

EDUCATION

IBMEC Business School Belo Horizonte/MG Brazil, 2000

M.B.A., Finance

Champagnat University Belo Horizonte/MG Brazil, 1995

B.S., Business Administration

CONTINUING EDUCATION

H&R Block Houston TX USA, 2005

Income Tax

Harry S Truman College Chicago IL USA, 2003

Bookkeeping and English as Second Language

PROFESSIONAL EXPERIENCE

AVR Electric Corporation – Manufacturing and Wholesale Houston, 2007-2010

Administrator

• Responsible for financial and administrative management.

• Set up budgets and grow product pricing strategy.

• Take care of managerial responsibilities and inventory stock administration.

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• Oversee contracts - services & clients,

• Accountable for Imports and Exports: North, South, and Central America, the Caribbean and Asia.

• Negotiation with customers, suppliers, service providers, sales representatives and government agencies.

• Preparation of commercial proposals to our customers in the US, Central and South America, and the Caribbean.

• Participation and representation in trade shows nationwide (e.g. IEEE events).

• Acted as link between the operations in the US and the Headquarter in Brazil. All files and documents were prepared in both languages,

English and Portuguese.

Bank of America Houston, 2006-2007

Sales & Service Specialist

• Established, retained, and deepened relationships with banking center customers and potential customers to achieve team sales goals and

provided quality customer service.

• Resolved complex service issues or referred to appropriate department to guarantee customer satisfaction and retention. Provided sales

activities while referring more complex requests (e.g., complex small business accounts or mortgages) to an associate with more in-depth

expertise.

• Recognized and responded to immediate sales or service capacity need of the banking center in order to reduce customer wait time. Processed

transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.

• Functioned as a scheduled personal banker or teller during times that the banking center experiences greater volumes of customer traffic.

Yvonne Floral Studio Houston, 2005-2006

Manager

• Managed bookkeeping, budget, cash flow, payroll, A/R and A/P.

• Planned, implemented and managed a relational record.

• Compiled financial data and prepared reports, statistics, and charts.

• Performed other duties and special projects as required.

H&R Block Houston, 2005–2006

Tax Preparer

• Interviewed clients, reviewed tax records and filled out tax returns.

• Assisted clients with tax planning, record keeping, and financial services.

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North Beach Restaurants Chicago, 2003-2004

Assistant Manager

• Coordinated the delivery operations and a team of 6 drivers. Properly trained team members to exceed customer expectations, and coached for

improved performance.

• Interacted with customers and assisted them with their questions, problems and complaints.

LCC Financial Advisors Brazil, 2000–2001

Consultant

Project: Distrilens S/A – Factory of Contact Lenses

• Reorganized Cash Flow and A/R dept that were in disarray, and developed new efficient and effective procedures.

• Renegotiated a $ 1.3 million contract with creditors, banks, and suppliers.

• Restructured company workforce decreasing 8% of total number of employees while maintaining a high level of productivity.

Project: Climisa Ltda – Medical and Dentist Services

• Performed Feasibility Study on the Clinic’s physical move including location and environmental analysis; developed set-up of new facility.

• Developed a health and dental plan/system (insurance). Revenue increased 12% in the first year.

• Trained administrative staff in the new procedures.

Puras do Brasil S/A Brazil, 1999–2000

Provide food services and maintenance management to factories, schools and hospitals.

Financial and Administrative Manager

• Managed a staff of 28 associates responsible for Treasury & Cash Management, Financial Planning, Managerial Accounting, H. Resources,

Contract Negotiations, Suppliers and daily office operations.

• Prepared facility for large-scale SAP implementation.

• Coordinated month-end closings and prepared financial statements to corporate management team.

• Restructured and renegotiated over $6 million in corporate services contracts building the Southeastern Region to #1 revenue producer in the

company.

Sólida Ltda Brazil, 1996–1999

Provide insurance, credit, and financial support to small business.

Financial Manager

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• Responsible for Financial Planning, Analysis & Reporting

• Created and reported financial information in support of general business operations.

• Prepared and presented monthly financial information package to the CFO.

• Developed financial forecasts, projections and analytical tools.

• Responsible for Budgeting & Cash Management

• Prepared monthly and annual budgets for operations. Administered up to $2.7 million in annual funds.

• Formulated cash projections, monitored cash flow and implemented cash controls.

Nova DTVM Ltda Brazil, 1990–1996

Provide Investment Management: Mutual Funds, Stocks, Assets, and Banking.

Operations Manager – Brokerage

• Led a team of 8 associates and administered a $13.5 million portfolio.

• Executed trades and advised clients on investment options, performance enhancement, asset allocation strategies and risk management.

• Marketed and developed new business and negotiated brokerage agreements on behalf of the firm.

• Managed account relationships with both Commercial and Investment Banks.

H.H. Picchioni S/A CCVM Brazil, 1986–1990

Provide Investment Management: Mutual Funds, Stocks, Assets, and Banking.

Treasurer

Perona DTVM Ltda Brazil, 1982–1986

Provide Investment Management: Mutual Funds, Stocks, Assets, and Banking.

Administrative Assistant

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