Customer Service Administrative Assistant

*** ******* *****, ***. *

Boiling Springs, SC ***16 864-***-****

*********@*****.***

La'Vette Rene Clerk

Education Spartanburg Community College

Spartanburg, SC

Certificate of Completion of Medical Office

Billing/Medical Terminology.

Certificate of Completion of Medical Office

Billing/ Insurance.

Experience 2010-2011 Blue Water Benefit

Charleston, SC

Marketing Assistant

Telemarketing to potential clients; data entry;

updating client's profiles.

2010 D's

Vending Charleston,

SC

Vending Manager

Complete weekly inventory and bank deposits for 32

vending machines.

Place food and beverages into vending machines.

Remove money from vending machines; keep record of

receipts

Maintain records of items sold for billing

purposes; Order inventory.

Organize storage room inventory and prepare

requisition for food and beverage supplies using

inventory list.

1997-2009 Verizon Wireless Greenville, SC

Administrative Assistant/ Receptionist

Handled rollover calls for the president and his

directors. Received and transferred calls for the

switchboard of the Head Quarters (HQ).

Maintained a professional and friendly environment

in a very busy and fast paced lobby.

Clerical support to our President's Assistant.

Created and maintained spreadsheets of paid and

unpaid invoices for the executive department.

Submitted and followed up on invoices to Accounts

Payable. Filed and secured invoices for the

executive department. Sorted, distributed and

processed mail for the executives.

Clerical support to the Human Resource (HR)

department. Responsible for filing, typing of

confidential letters and envelops to be mailed to

candidates for hire. Executed the schedule for the

candidates seeking employment: passing out

applications and reviewing applications, making

sure they were complete before sending them to the

HR department prior to testing. Contacting

supervisors for scheduled interviews.

Scheduled meetings for assigned conference rooms.

1997-2000 Customer Service Specialist III: Offered

excellent customer service, while resolving billing

issues. Assisted customers in the Escalation Que.

Assisted with scheduling for call center. High

volume of data entry and fast paced environment.

1996-1997 LCI International Greenville, SC

Customer Service Representative

Provided excellent customer service for both

residential and business customers with their long

distance phone service.

1995-1996 Spartanburg Communications E-911

Spartanburg, SC

Telecommunicator

Answered incoming emergency 911 calls. Dispatched

for police, fire, ambulance and sheriff

departments.

1988-1995 Bell South Spartanburg, SC

Operator Services

Zero Operator; assisted an average of a 1000

customers per day.

Skills

Type 35 wpm; Microsoft Office Excel, Word, Outlook

and PowerPoint; 10 key; cashier; data entry;

Proficient with multi-line switchboard, sales force

and postage meter equipment. Great at

multi-tasking.

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