Customer Service Manager

Location:

Posted:

June 03, 2011

Janet Hannemann

Golden, CO 80401

Email ********@*****.***

Professional Skills

Extensive background in team development, enthusiastic customer service, and problem solving through

innovative solutions.

I pride myself in identifying the strengths in people and developing their talents through creative teaching

techniques, encouragement and coaching to the next level.

Excellent computer skills including all Office Applications and industry specific software’s.

Professional Summary

Safeco Insurance Group, May 2010- Feb 2011

Customer Service / Web Services Specialist- serving customers nationwide in a fast-paced inbound call center, providing

assistance with policy changes, payments and online accounts.

American Truck Business Services, Feb 2008-Nov 2009

Customer Service / Customer Relations Specialist-Working with Owner/Operator Truck Drivers to identify issues and provide

customized solutions to maximize their business performance and manage tax requirements to generate higher profits. Very

customer care focused with business mainly conducted on the phone. Placed 100-150 “cold calls” per day. Year to date

customer service scores at 120%.

PRC, Verizon Wireless Technical Support and Customer Service Call Center, May 2007- Jan 2008

Customer Service and Tech Support Specialist- serving customers nationwide in a fast-paced inbound/outbound 350 seat call

center providing them assistance in setting up new wireless phone service including: Plans, Entertainment & Apps., Messaging,

Music & Tones and V-Cast and other technical support as needed. Customer service scores at 100%.

Holiday Inn Swan Court, Jan 2001-Apr 2007

Office Assistant, Graphics and Gift Shop Manager- Assisted the General Manager in her responsibility to not only manage a 5

star hotel but also a coffee shop and steak house. Created the menus for the restaurants as well as other publications for the

hotel rooms. Managed the Gift Shop- Overseeing the staff and maintaining the inventory.

Senator, Jim Costa, Nov 1999-Dec 2000

Receptionist / Bookkeeper –Answered inbound calls, scheduling and bookkeeping. Working with a strong team of professionals

to support the Senator’s everyday tasks.

Educational Summary

Fresno City College, Fresno, CA. Office Assistant Program

Internal Revenue Service. Correspondence Courses including; Tax Law, Accounting, Collection, Audit and Investigation.

Community Reinvestment

Cecil C Hinton Community Center, Fresno California

Director of Non-Profit Affairs

References and Salary History available on request.