Customer Service Management
Resume:
Cassandra DiPasquale
Binghamton, NY 13905
**.**********@*****.***
Education:
Siena College, Loudonville, NY
B.S. Marketing Management, Management Concentration, Minor in Psychology
Cumulative GPA: 3.3/4.0, Presidential Scholarship
Experience:
Administrative Intern at Westaff, Albany, NY, January 2011-May 2011
• Assist with recruiting, processing, interviewing, and selecting applicants for clients
Telephone Interviewer at Siena Research Institute, Loudonville, NY September 2008-May 2011
• Execute phone calls to complete consumer confidence surveys to obtain statistical data
Marketing Intern at Association Development Group, Albany, NY, September 2010-December 2010
• Assist the organization with necessary tasks for daily office activities
• Help prepare for conferences with many different organizations
Volunteerism Researcher-Service Learning Program with St. Ambrose School
• Interviewed faculty at St. Ambrose
• Performed research on volunteerism best practices
• Presented volunteerism research results and implementation plan to the organization
Additional Experience:
Server/Hostess/Fountain, Friendly’s, Binghamton, NY, June 2008-present
• Provide exceptional customer service through processing, preparing and serving customer orders
Office Assistant, Business Affairs Office of Siena College, Loudonville, NY, September 2007-May 2008
Cashier/Drive Thru, Burger King, Binghamton and Latham, NY, June 2006-May 2008
• Worked with team members for speed and accuracy in customer service
Relevant Courses:
Business and Organizational Communications, Organization and Management, Marketing, Organizational
Behavior, Human Resources Management, Marketing and Management Research Methods, Leadership in
Organizations, Organizational Development and Change, Sales Management, Strategic Management
Activities:
• Representative, Multi-cultural Student Council, 2008-2011
• Member, Siena College Bhangra Team/Asian Students Association, 2007-2011
• Study Tour to Italy for two weeks, 2010
• Volunteer Service Trip to St. Francis Inn in Philadelphia, 2010
• Member, Campus Actions, Refugee Awareness Committee, 2010
• Fundraiser, Relay for Life, 2009-2010
• Siena Leadership Conference, 2009
• Co-Secretary, Siena Investment and Research Association, 2009
Computer Skills:
Microsoft Word, PowerPoint, Excel, Publisher, Outlook, SPSS, Civi, TempWare, ResumeWare
Contact this candidate