Customer Service Sales
Resume:
William Serrano
South Hackensack, NJ 07606
OBJECTIVE:
Seeking a position in Customer Service where my extensive experience will
be further developed and utilized.
EXPERIENCE:
Eversafe Security, Elmwood Park, N.J.
June 2009- March 2011
Sales Representative
Cold calling leads for the purpose of selling ADT home and commercial
security systems.
The Crown Collection, Paramus, N.J.
February 2007- April 2008
Reservations Sales Agent
Duties included making reservations for luxury properties and cruises at 5
star venues worldwide. Concierge services were offered for airport
transfers, tours, restaurant reservations and car rentals. .
The Mark Hotel, New York, N.Y.
April 1992- December 2006
Reservations Sales Agent
Duties included thorough knowledge of the hotel, its location and its
facilities. The service aspects required to meet each guest expectations by
bringing in different various sales techniques and expertise in to effect
to sell the hotel. Answering high volume of phone calls, receiving and
processing the reservations and inquiries through other sources such as
faxes, e-mail and group bookings. Responsible for meeting departmental
financial targets.
EDUCATION:
Mercy College Dobbs Ferry, N.Y.
1980 - Major: English
Pan Am School of Travel, New York
December 1984- May 1985
Certificate: May 1985
Yonkers High School, Yonkers, N.Y.
1972- 1976
High School Diploma
COMPUTER SKILLS:
. MS Word, Outlook
. Fidelio 6.2
. Trust Voyager 7.0
. Netrez and Springer Miller (SMS) Reservation System.
LANGUAGES:
English and Spanish
REFERENCES:
Available upon request.
Contact this candidate