Customer Service Manager

Administrative Professional

A dedicated, articulate administrative professional and company leader who

excels at multi-tasking, thrives in intellectually challenging

environments, has excellent problem solving skills, a strong work ethic,

and exceptional ability to serve and communicate with staff and clients at

all levels.

Skills & Achievements:

. Maintained stability of assigned duties while facilitating role growth

& expansion in every position held.

. Experience and understanding of banking services, real estate loans

and transactions, client/vendor contract production, review and

management as well as business finances and reporting

. Expertise in, contract & document review, document production &

editing, legal research & analysis.

. Proficient in Microsoft Office Suite, QuickBooks, variety of

proprietary software applications, adapt quickly to new applications,

speedily becoming a "go to" person. Type 60-65 wpm

Professional Experience:

Finance/Business Office June

2004 to October 2010

Inprov Ltd

Southlake, Texas

Started as assistant to VP/ Business manager covering bookkeeping,

evolved into business office

manager including AP/AR, reports, HR, building management for multiple

entities, overseeing

accounting aspect of client projects, interacting with project

managers, clients, vendors. Also assisting managers/VP/Pres as needed

in financial and HR matters.

Executive Assistant to President

August 2000 to January 2004

First National Bank Mid-Cities

Bedford, Texas

. Assisted president in his duties (managed calls, correspondence,

contacts, appointments, Board of Directors, corporate

organization & business files, gatekeeper as necessary)

. Demonstrated excellent communication/customer service skills in

person, on the phone, & through correspondence, with customers,

vendors, CEO, Board of Directors, lessees & staff.

. Handled AP, payroll, HR, including temp agency interface and

personnel management.

. Managed contacts & contracts, services & suppliers for:

facilities, employee & customer relations, advertising,

community support, & special projects

. Loan production assistant to president: production &/or receipt

of all loan & credit file documents for consumer & commercial

loans, including credit file deficiencies

. Excellent writing skills - senior assistant for document

production & editing: correspondence, reports, master documents

for departments, ad copy & brochures.

. Assisted with lobby management, mediating solutions to work-

related problems, complaint resolution & personnel issues.

. Organized & maintained legal files, handled document production

& response, research requests, attorney contact & support,

produced litigation summary for Board of Director's.

. Produced materials for Board of Director meetings, took &

maintained minutes.

. Researched legal & business issues for the President as

directed.

. In charge of special event planning & hospitality when required.

. Notary Public

Secretary for Executive Offices February

to December 1999

Christian Men's Network, (no longer in operation)

was in Southlake, Texas

. Performed standard secretarial functions in a highly documented,

regimented environment for the President & for the chief

executive officer of an International Ministry. President was

public figure, traveled extensively, both domestic &

international travel. Worked with Board of Directors & VIPs:

travel, hotel & meeting arrangements, communication from

executives & hospitality. Member of office wide proofing team

for all documents, publications, etc.

Education:

Texas Wesleyan University School of Law, Fort Worth, Texas

. Multiple faculty research projects including research, document

review & summary of state codes in employment law ethics &

summarizing document review for possible habeas appeal.

Kansas State University, Manhattan, Kansas

. B.S. in Sociology - Graduated from Social Work Program

. Social Work Internship: Public Health Department

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