Training Information Technology

William P. Mosley II

*** *** **** ***** ********, Georgia 30144

770-***-**** (H)

***************@*****.***

QUALIFICATIONS:

Ability to plan, organize, implement and monitor assignments; manage time;

meet deadlines; and respond to changing priorities and circumstances.

1. Ability to quickly learn unfamiliar technologies.

2. Excellent communication skills coupled with the ability to deal with all

levels of professionals and support personnel.

3. Excellent deductive problem solving/analytical skills Understanding of

information technology, product development lifecycle experience.

SPECIAL SKILLS:

MS Project, MS Visio, MS Office, Citrix, Lotus Notes, Cisco VPN Client,

Crystal Reports,

Windows OS, WebEx, Microsoft Live Meeting, JD Edwards.

EMPLOYMENT:

2006-Present Canon USA, Atlanta Georgia

Field Instructor

Conduct Product, Sales, Technical, & End-User Training

Provides face-to-face and On-line training

Manages the Beta Testing and Launching of New Courses &

Curriculums.

Performs Product Demonstrations at Trade Shows

Completes needs analysis for clients and customizes courses

accordingly

Responsible for updating & managing Learning Management

System

Develops learning exercises for courseware

Review & critique training materials for new courseware

Manages Training Programs

2000-2006 Beazer Homes, Atlanta, Georgia

Software Trainer

Responsible for training end users on CRM Software Systems

Consult with software programmers during the development

and design of Web Based Applications.

Perform software testing to ensure that all bugs are fixed

and new application enhancements are end-user friendly.

Review and analyze clients day to day business processes to

ensure training has been tailored to their specific needs.

Coordinated large scale training classes for employees.

Developed training materials.

Conducted remote Web Teleconference Training Courses using

WebEx and Microsoft Live Meeting.

William P. Mosley II page 2

2000. Hewlett Packard, Atlanta, Georgia

Hewlett Packard Y2K Implementation Specialist

. Trained end users on software patch installation.

. Performed diagnostics test research on customer's operating systems.

. Maintained national data repository that housed confidential customer

information.

1997-1999 IBM, Atlanta, Georgia

AS/400 Presales Specialist

Front-end liaison between IBM distributors and Enterprise

Systems, RS/6000 and AS/400 Specialists.

Consulted with clients on parts, services, and system

configurations.

Overachieved specific agreed-to business objectives for

customer satisfaction, data accuracy and responsiveness.

Trained new hires on IBM PartnerLine functions.

Certifications:

CompTIA Certified Technical Training Certification

CompTIA Certified Document Imaging Architect

Training & Development:

Freisen Kay Instructional Techniques Workshop

Accelerated Learning Workshop

Education: University of Phoenix, B.S Information Technology

Capella University- M.S Education (completion Summer

2011)

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