Customer Service Manager
Resume:
Heather Mulik
Roanoke, VA *4018
*******@*****.***
Objective Dedicated customer service representative with motivation to exceed customer
expectations by utilizing my experience, resourcefulness and creativity to
contribute to company success.
Education Varina High School completed GED in May of 2001
Employment Summary
Happy Housekeepers
January 2011- Roanoke, VA
April 2011 Housekeeper
• Responsible for cleaning commercial and residential properties
• Bonded and insured to maintain the responsibility of attaining access to properties
• Created schedules that ensured maximum productivity and efficiency
Vogue Flowers and Gifts
August 2009 - Richmond, VA
June 2010 Plantscapes Manager/ Customer Service
(Store Manager 2004-2005)
• Promoted to manager for outbound plant maintenance division
• Responsible for creative marketing techniques that increased sales and repeat
customers
• Effective at time management during varied seasonal holidays and product
availability
Jake’s at the Rock
January 2008 - Blowing Rock, NC
August 2008 Store Manager
• Responsible for managing a retail clothier
• Managed product procurement and optimal showroom placement to maximize
sales
• Managed employee scheduling and HR issues
• Managed online ordering and shipping process of the organization
Qualifications
• 10 years in customer sales and service
• 4 years in management
• remarkable ability to work in a fast paced environment and exceed customers' expectations
• Energetic and organized
• Excellent communication skills
Interests and Hobbies
Gardening and floral design, reading, music and local history
References available upon request
Contact this candidate