Customer Service Manager

John C. Fletcher

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sANF*RD, fL. 32773

********@*****.***

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OBJECTIVE: To secure a driver position with a stable/growing company that will utilize

my experience and transportation background.

EXPERIENCE: Tractor Trailer Driver 23yrs.

Florida Extruders International Inc. Sanford, Fl. 32771

Oct. 2001 to Present

Transport Driver

F. E. I. is a major aluminum manufacturing company supplying finished products of

windows, doors and patio/extrusion throughout the state to various accounts. Duties would

include transport of above mentioned items to Tallahassee in the northwest to Jacksonville

in the northeast to Naples in the southwest and Miami in the southeast and all points in

between, offloading and paperwork settlement completes the process. Flatbeds and boxes

are loaded by warehouse crew before departure, returned merchandise settlement if any

is done upon arrival back at the fifth Street plant. Paperwork and logs are completed and

turned into transportation manager and any other duties necessary to finish the day are

completed before clock out. All deliveries are made using late model tandem axle tractors

and 48 to 53 foot flatbeds and boxes.

All American Crating and Rigging Inc. Orlando Fl. 32809

05/2001 to 10/2001

Driver and Rigging Assistant

All American Crating provides rigging, customized packing and crating for sea, air, or land

shipments. The customer's goods are measured, consolidated for shipment, then crates

and/or skids are designed and built according to size and weight. Depending on packaging

location, they are packed in house or transported to the customer's location and packed,

sealed, and loaded for shipment. My duties involved secure transport of forklifts and other

heavy lifting equipment to customers location, movement of machinery within the plant or

transportation to another location for placement or storage at AAC for later delivery. The

scheduling of equipment for third party delivery at job sites, customer service and account

acquisition. Equipment used for delivery, tandem axle tractors, flatbeds and low boys.

Energy Dispatch L LC Orlando, FL. 32824

01/2001 to 05/2001

Gasoline Tanker Driver

Energy Dispatch was the gasoline transport division of RaceTrack convenience stores.

Duties would include drop assignments at the beginning of the shift with any special

instructions for each drop, pretrip and equipment check and loading at the Taft terminal

and transport of fuel to two or three stores per tanker load around the Central Florida area.

Sticking of tanks and fuel drop with various paperwork duties and the return trip back to

the terminal. Generally there would be two to five drops per day depending upon drop

locations.

Emery Worldwide Airlines/CNF Transportation Inc. Orlando Fl. 32824

09/97 to 01/2001

P. M. P. C. Driver

EWA provided nightly air delivery services for Emery and Express Mail (a next day

delivery service) under a contract awarded by the USPS. In 1997, EWA was awarded a

new contract for the sortation and transportation of Priority Mail (a second day delivery

service) in the eastern United States. I was one of approximately 110 drivers hired for the

transportation and sortation of priority mail within the state of Florida. Mail was sorted into

carts loaded in trailers and delivered to major USPS air facilities around the state,

incoming mail was then loaded into the same trailer and delivered back to the Orlando

PMPC for sortation and redelivery. The work schedule was four days a week. Operation

would move into a 24 hour cycle seven days a week starting approximately one month

before Christmas and conclude on December 24th each year. The hiring process and

background checks were extensive and included three to four interviews over a period of

approximately 2 weeks before final hiring. Training lasted for approximately one month

before PMPC became operational.

Eckerd Drugs Inc. Orlando, FL. 32809

12/96 to 09/97

Route Driver

As a route driver duties were very similar to TG Lee/Pet Dairy. Accounts were company

owned and routes encompassed the entire state. Driver schedules were five days a week

including weekends, typical departure time would be Saturday at 2 AM with overnight stay

on all Panhandle deliveries and return Sunday to include tote pickup ending at the terminal

yard. All other deliveries were same day return, logs were electronic and fueling was done

by the driver before returning to the terminal. Merchandise was hand touch and rollered to

the back of the trailer, checked and verified then resealed by manager before departure to

next store.

Orlando Sentinel/Penske Dedicated Logistics Inc. Orlando, FL. 32801

04/94 to 12/96

Transport Driver & Safety Team member

Initially transport substation route driver for the Orlando Sentinel with knowledge of all city

and state routes. The Sentinel terminated all transportation employees and contracted

with Penske to provide those services. I was retained/rehired to assist in front and insert

delivery along with substation offloading. One of two drivers selected to head up and be

trained for newsprint paper spools/roles (spool weight one ton) transport from the port of

Canaveral to Orlando. In September 96 I was one of two bonded drivers chosen to start

up a new account for transport of high grade pharmaceuticals from Orlando to Miami, a six

day a week account.

Business Communications Network Inc. Lake Mary, FL 32795

04/93 to 04/94

Owner/Operations Manager

A long distance service provider to the business community. Responsible for account

acquisition and customer service. I chose to use Wiltell and LDDS Metromedia as my L.D.

billing agents. The industry/market at the time This was my singular effort into starting and

running my own business.

T.G. Lee Foods Inc. Orlando, FL 32803

02/90 to 03/93

Transport Driver

As a transport driver for dairy products delivery to commercial accounts (Albertsons, Kash

'n' Kary, Jewel etc.) Responsibilities included load check before departure, product

transport, offload count and cooler placement, the pickup of returns and empties and route

settlement upon the return to Orlando. Route delivery areas covered the entire state from

Jacksonville to Brooksville to Fort Myers to Miami and up the East Coast. I also delivered

fluid and frozen product to branch locations with the same above responsibilities.

Pet Dairy Inc. St. Petersburg,

FL 33714 05/88 to 02/90

Transport Driver

The duties and job requirements for Pet were almost exactly the same as T.G. Lee except

that routes were confined to Orlando with no substation delivery and product would ship

daily from St. Petersburg Fl. to Orlando be delivered and next morning start all over again.

MANAGEMENT BACKGROUND/EXPERIENCE: Restaurant Mgm. 4yrs., w/Howard

Johnsons/HoJo - "The Ground Round & Herbie K's"/Davenport, Ia. & Cocoa Beach, Fl.

(Unit level) McMorris & Assc., Inc. -"The Yogurt Culture"/Jacksonville Fl & Houston

Tx(Unit level) Convenience Retail Mgm. 2 1/2yrs., w/Citgo Petroleum Corp.- Citgo

Convenience Stores"/Houston, Tx(District level) Personnel Mgm./Headhunter 2 3/4yrs.,

Stop'N'Go Markets, Inc. & Wilcrest Executive Search Consultants, Inc./Houston, Tx.

(District & Division level). Nine(9+) years.

COMPUTER SKILLS: Approx. 18 yrs experience

EDUCATION: A.A. @ Florida Jr. College, Jacksonville.

AWARDS/SPECIAL QUALIFICATIONS: Florida CDL Class A license-endorsements

NPT, Flat-bed/Lo-boy/Box up to 57'/Refer unit/Tanker/Haz-mat endorsement for 20

yrs./Straight truck, several safety awards from various companies, current medical card,

certified fork lift and electric pallet jack operator, certified heavy equipment hauler,

security clearances from four different companies etc..

REFERENCES: Seven(7) available upon request, management related and dated from

1978-86.

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