Customer Service Manager
Resume:
MADALENA ANDRADE
Bristol, RI **809
*********@*****.***
SUMMARY
Results driven and dedicated with wide-ranging experience in purchasing,
planning, customer service and production in a manufacturing environment.
Track, record, devising, evaluating and implementing continues improvements
to reduce costs while maximizing quality and efficiencies.
SKILLS
Syspro Customer Service New Product Materials
Development Management
Problem Solving cGMP/ISO Procurement Production
Planning
Team Building Production Strategic Cost Reduction
Scheduling Planning
PROFESSIONAL EXPERIENCE
Thermofisher Scientific (formerly NERL Diagnostics)
East Providence, RI 1983-Present
World Leader in serving science delivers the industry's broadest selection
of analytical instruments, equipment, consumables and laboratory supplies.
Manager of Customer Service and Purchasing 1997-Present
Responsible for cost savings and inventory reduction. Selecting and
qualifying vendors and established working partnership with vendors for
warehousing and cost savings. Manage daily operations of each area to
ensure on time delivery to customers and timely delivery of raw materials
to meet production schedule. Responsible for the master schedule and
production planning.
Contributions:
Identified and transitioned work to outsourced vendors reducing
manufacturing costs annually savings of $40K.
Exceed PPV established goals year over year, in 2010 PPV goal was set
at $308K ended year at $530K in PPV.
Established cycle count program which resulted in 98% inventory
accuracy
Office Manager 1988-1997
Managed daily office operations. Interviewing, hiring, training and
supervising customer service, purchasing, receptionist. Responsible for
payroll, OEM customers, administrating and evaluating employee benefits.
Generate manufacturing documentation.
Contributions:
Selected setup and trained users in software for new computer system
Glovia. Setup accounts receivable, accounts payable, order entry and
payroll.
Reduced accounts receivable to 45 days from 90 days average.
Established written office procedures.
Customer Service Rep 1985-1988
Reported to National Sales Manager. Duties include receiving orders via
telephone, fax and mail; entering orders into computer system; tracking and
expediting orders, ensuring on time delivery; resolving customer
complaints; projects as assigned by Manager.
Contributions:
Set up tracking system for OEM orders; conducted weekly meetings with
production regarding order status.
Managed computer setup for inventory control and order entry, A/R and
A/P utilizing MAS90.
EDUCATION AND TRAINING
Community College of Rhode Island
Associates of Science Business Management
PROFESSIONAL TRAINING
ISO Training
cGMP Training
Contact this candidate