Customer Service High School

Ronald W. Miller

*** **** ****** **

Paris,Tx ***60

Cell 480-***-****

***********@*****.***

OBJECTIVE: To advance in my career while being an important member and asset to my company.

QUALIFICATIONS SUMMARY:

I have over 13 years experience installing video, phone, and internet service in residences, apartment complexes,

businesses, and corporate offices. Held position of Lead Technician for 5 years with varied responsibilities ranging from

daily opening operations of the office, scheduling work orders, and training new installers, to maintaining the microwave

tower and satellite system. Received numerous customer service commendations, as well as awards for cooperative

attitude and positive approach to daily tasks and assignments.

EXPERIENCE

Securitas Security Service U.S.A. 2010-2011

Unarmed/Armed Guard, Field Supervisor Phoenix, Az

•Monitor CCTV security systems

•Conduct foot and mobile patrols of secure areas

•Supervise security personnel as officer in charge and conduct field checks as field supervisor

Cox Communications 2005-2009

Field Service Rep. III Mesa, Az

•Troubleshoot and install digital phone, internet, and cable tv service.

•Completed Aspiring Leaders Class

Volt Telecom 2003-2005

Field Supervisor Phoenix, Az

•Managed office when key personnel not present

•Trained new technicians on all job requirements

•Managed systems and supported technicians performing on-site installation and service

•Conducted safety meetings and inspections and made sure all technicians were following safety policy

Valley Timbers 2003-2003

Lumber Grader Antlers, Ok

•Efficient in grading all types and dimensions of southern pine to SPIB standards

•Operated fork lift loading freight trucks

Heartland Cable 1996-2003

Lead Technician Paris, Tx

•Experienced with installing, troubleshooting and repairing wireless cable and Direct TV systems

•Experienced with troubleshooting and maintaining C-band satellite and microwave tower equipment

•Managed systems and supported technicians performing on-site installation and repair

•Managed office when key personnel were not present

•Trained new technicians on all job requirements

•Conducted safety meetings and inspections and made sure all technicians were following safety policy

•Checked in and issued equipment to technicians from warehouse

McCoy's Lumber Supply 1994-1996

Sales and Service Associate Paris, Tx

•Operated cash register, answered phones, and arranged customer deliveries

•Loaded, unloaded, and checked in freight and delivery trucks

•Conducted inventory counts, and restocked product

EDUCATION

Hugo High School 1993

High school diploma Hugo, Ok

Kiamichi Vo-Tech 1992-1994

2 year Certification in autobody repair, paint, and wiring Hugo, Ok

SKILLS

•Knowledgeable in computer software and hardware

•Certified Autobody paint and repair

•Arizona DPS certified Unarmed and Armed Guard

•CPR and First aid certified

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