Manager Project

Jacqueline T. Cordell, PHR

SPRINGBORO, OH *****

937-***-**** *************************@*****.***

MANAGEMENT PROFILE

Results-driven HR Professional with over ten years of progressive

experience within a full spectrum of human resource programs, services, and

functions. Strong command of employment laws, compliance issues, benefit

plans, and union avoidance strategies.

Proven success incorporating Lean Six Sigma process improvements, diversity

plans, recruitment programs, and staff-development initiatives driving

corporate goal attainment. Expert communicator and able to resolve

conflicts and negotiate win-win outcomes.

Training and Development Legal Issues and Compliance (ADA, EEO,

Benefits / Payroll Administration FMLA, FLSA, OSHA, etc.)

HRIS Database Administration Orientation and On-Boarding

Program and Event Management Staffing Recruitment and Retention

Employee Relations Worker's Compensation

HR Policies and Procedure Development Succession Planning

Performance Management P&L HR items management

Organizational Development

PROFESSIONAL EXPERIENCE

BUTLER-WARREN SHRM, Middletown, OH 2009 - Present

Legislative Director

Driver of letter writing and advocacy campaigns, co-establisher of chapter

annual goals, Participant at SHRM Employment Law & Legislative Conferences

and 'Capitol Hill Advocacy Day.' Leveraging Social and Professional

Networking (LinkedIn, Facebook, Twitter, etc) for advancing HR agenda.

Coordinating and Facilitating Employment Law seminars/workshops and

presenting quarterly legislative updates. Contributor of legislative

articles for chapter newsletter. Active participant in SHRM Governmental

Affairs CLA conference calls and webcasts, and training.

. Instrumental in chapter achievement of Superior Merit Award for 2009

. Orchestrator of successful Annual Legislative Meetings.

. Increased member Letter Writing to Law Makers 30% for 2009

HR Consultant (Contractor), Springboro, OH 2008 - Present

Consulting partner for customized training, leadership Coaching,

Development, Change Management, Culture and Diversity initiatives,

Corrective Action, HR Basics, Strategic Interviewing, and Employment Law.

Worked with Publishing and Financial organizations to provide OD and

Workforce Development services.

. Averted legal dispute with the successful completion of Manager

Assimilation, 360 action plan and coaching project.

. Coordinated/Facilitated Diversity Boot camp (Multi-Generational

Workplace)

. Key contributor to creation of HRIS system designed for organizations

w/100 employees or less

. Created and Facilitated Time Management workshop

MTM TECHNOLOGIES, INC, Blue Ash, OH 2007

Area HR Manager

Developed and implemented the role of a newly created position designed to

bring continuity to the multi-location environment following several

Mergers and Acquisitions. Responsible for all aspects of Performance

Management, Strategic Planning, Employee Relations, and On-boarding.

. Created a strategic business plan that contributed to the development

and implementation of programs and strategies to maximize human

capital and drive performance goals.

Jacqueline cordell 937-***-**** Page Two

. Directed performance management goals, organizational development &

effectiveness, and manager effectiveness. Facilitated development of

workforce plan including talent review, developmental plans, and

manager interview skills coaching.

. Managed organizational culture by bringing continuity and consistency

to HR processes and procedures across all lines of business.

. Chief Architect of Onboarding program, and Review policies and

procedures

DELL COMPUTERS Fullfillment Center, West Chester, OH 2006 - 2007

Sr. HR Business Partner

Directed multiple shift HR function including strategic and hands-on

implementation of organizational objectives, including Change initiatives --

Managed employee morale issues and minimized attrition by pressing to

utilize proactive communication approaches during times of organizational

change (downsizing), Spearheaded Organizational and Workforce Development,

Employee Relations initiatives, Open Enrollment and Wellness programs, etc.

Key driver of Performance Plans and Review process, Pay and Succession

Planning, Training, Legal Compliance, and Organizational Culture

initiatives.

. Served as facility POC and Approval Authority for ER issues (Ethics

complaints, Investigations, Terminations, Manager coaching,

Disciplinary Actions, Change of Status, etc). Drove uniform and

equitable application of policies and procedures. Expert management of

Work Visas, Workers Compensation, and Unemployment issues.

. Developed a strategic scorecard (SWOT) to measure efficacy of policies

/ procedures, HR programs, and work rules.

Performance Management: Led the Performance review process for the exempt

and non-exempt workforce.

. Provided coaching, counseling, and continuous feedback at all levels

while maintaining an open-door policy.

. Led Green and Yellow Belt projects to identify and resolve root-cause

for pay issues, reduce absenteeism and tardiness, (Reduced by 27%) and

increase productivity and service quality within the hourly workforce.

Development: Led the Career Management process for the exempt and non-

exempt workforce.

. Managed a Scaling program to give interested employees stretch

assignments within Quality, Materials, and Engineering roles.

. Administered Employee surveys and produced action plans/followup

. Produced skills gap surveys and analysis for training purposes.

Developed and facilitated On-boarding Program, Leadership Imperative,

Respectful Workplace - Anti-Harassment/Diversity compliance, etc

training

. Managed Bottom 10% (Manager and associate coaching, Performance

Improvement Plans and follow-up)

Succession Planning: Led the Review process for the salaried workforce

where 30% of the employees were submitted to Corporate as Promotable, High

Potential or Targeted for Development.

. Provided communications and change leadership during 2007 economic

downturn and resulting RIF.

Lean Six Sigma: Provided strategies and partnered with Sr. Managers to

develop and facilitate continuous improvement training and evaluation

(Kaizens, 5-S, Just In Time/Value Stream Mapping) and establish long-range

and contingency planning.

. Utilized Six Sigma methodology to create and maintain reports

pertaining to personnel activities in the areas of production, and

performance. Conducted employee opinion surveys to develop management

and sales improvement strategies.

Total Rewards: Facility liaison providing employees with new and updated

information in regards to compensation, benefits, and recognition, and

Wellness programs.

. Launched initiatives based on company-wide health and fitness

incentive programs. Managed Cancer Screening, Work-boot, and VRS

programs.

HR Support Initiatives

. Authored ER Reports, and Maintained "Direct Talk" (Employee issue

resolution tool)

. Drafted comprehensive progressive discipline policy which was adapted

division-wide.

. Significantly lowered employee injuries 72% through training,

environmental analysis, and leading safety teams.

. Coordinated the flawless execution of Open Enrollment.

. Volunteered leadership and expertise to assist with Corporate

Citizenship special events.

. Chaired Employee Involvement committee.

Jacqueline Cordell 937-***-****

Page Three

LOWE'S COMPANIES, INC., Mooresville, NC 2001 - 2005

Corporate-Based Field HR Manager (Northern Division)

Managed and developed a team of seven exempt Direct Reports. Led diverse,

cross-functional teams in the development and execution of projects that

focused on a variety of initiatives critical to continual success and

current challenges facing Lowe's operations. Participated as a Project

Lead in a 2-year E-learning Pilot Program that was implemented organization-

wide to stream-line all aspects of training and development.

EHS Regulation Compliance: Responsible for planning activities, developing

relationships with field leadership, and completing the many operating

reports, documentation and audits required for compliance.

. Facilitated Safety training and compliance, established Safety Teams

and coached 1st line managers on the timely and accurate completion of

1st Report of Injury to reduce injuries and lost time resulting in

$300K indirect savings and a 62% reduction in employee injuries.

Process Improvement: Provided manager coaching, organizational and

operational change, continuous improvement, evaluation and long-range and

contingency planning.

. Developed and delivered Process Improvement training to district

management teams achieving an average class evaluation of 10 on a 10-

point scale.

. Partnered with Field HR Managers to improve processes related to

recruiting, performance management, staffing, and leadership

development.

HR Support Initiatives: Continued to seek additional leadership

opportunities to contribute to organizational success.

. Managed P&L HR budget items.

. Drove collaboration as sole liaison between executive management and

3000+ employees. Delivered presentations to executives on multiple

Change Initiatives. Created, implemented, and controlled talent and

retention strategies

. Named Project Manager of Field Executive Recruiting Program, and

recognized by Corp Executive leadership 3 consecutive years for

orchestrating the successful hiring of 257 high-performance field

executives resulting in talent acquisition savings of $3.8 million.

. Consistently maintained less than 25% turnover thru implementation of

effective recruiting strategies and retention programs.

. Achieved 100% favorable rulings at Unemployment Hearings.

. Received numerous monetary bonuses for stellar performance in

Executive Recruiting, "Gallup" Satisfaction Survey associate

participation, Employee Engagement and for unit performance.

OHIO DEPARTMENT OF JOB AND FAMILY SERVICES, Xenia, Ohio

4 years

Job Developer

Provided training and job placement services for clientele, and Developed

and Implemented Welfare to Work programs.

. Represented agency on 5-person task force to draft Welfare-to-Work

plan which was adapted by Greene County.

. Built relations with area businesses, Chamber of Commerce, and

partnered with other Community Service organizations.

. Negotiated contracts for maximum wages for program participants.

US ARMY, Ft. Hood, Texas

4 years

Personnel Actions Specialist

Served as Battalion liaison. Provided Platoon Leadership and guidance for

18 service members.

. Developed and implemented office Standard Operating Procedures

(S.O.P). Supervised 8 office personnel.

. Facilitated training and administered reviews and disciplinary

actions.

. Created and implemented effective filing system.

. Administered personnel actions and maintained records.

EDUCATION AND CREDENTIALS

BA, Psychology, Edinboro University of Pennsylvania, Edinboro, Pa., 1993

Lean Six Sigma

Certified Professional in Human Resources (PHR)

Numerous Workshops, Webinars, Seminars, and In-house Training on all HR

disciplines

AFFILIATIONS

Society of Human Resources Managers (SHRM), Butler / Warren SHRM

(Legislative Director)

Contact this candidate