Human Resources Manager

MINDIE PRIETO GALGOUL

**** ** ****** ******, ********, CA 91107

***/***-**** - **** ***/449-8942 - Home

*********@*****.***

CAREER SUMMARY

Human resources professional with extensive generalist and office

operations management experience. Strong customer service orientation.

Dynamic tactician, excellent communicator and leader with a professional

demeanor, and a flexible management style. A proven, proactive hands-on

manager with a successful record of building quality staff, systems, and

procedures in a fast-paced environment. Ability and desire to support

leadership to achieve a firm's vision and mission and extol its values in

the day-to-day conduct of business. Bilingual - Spanish.

Torres Construction Corporation 01/2009 to

01/2011

A public agency construction company.

Human Resources Manager

. Hired to set-up, develop, and manage a Human Resources department.

. Implements "best Human Resources practices" in conjunction with senior

leadership.

. Identifies and makes recommendations on all human resources issues

including but not limited to creating policies and procedures,

designing training programs, implementing a performance management

program, managing health and welfare benefits and 401k plans.

. Provides strategic and tactical Human Resources insight to align with

revenue goals and operational initiatives.

. Supports and guides a collaborative leadership team.

Colliers International 4/2006 to 11/2008

A global commercial real estate firm with more than $20.2 billion worth of

transactions.

Regional Operations/HR Manager

. Managed human resources function including recruitment, retention,

training and development, performance management, employee relations,

employee complaints investigations, unemployment insurance claims,

workers' compensation, benefits administration, and payroll inquiries

for 100 employees in two branch offices.

. Managed the operations with a focus on expense management to ensure

profitability, DRE (Department of Real Estate) transaction compliance,

and to support the marketing efforts of the sales team by providing

marketing tools and resources.

. Managed the facilities, working with Building Management.

Colliers International 1/2006 to 4/2006

Outside Consultant

. Hired to assess office operations and recommend operational

efficiencies, as well as to assess staff and make recommendations for

change, as needed.

. Actively involved in implementing recommendations.

International Creative Management 2/2004 to 10/2005

An international talent and literary agency.

Director, Human Resources

. Directed and managed the human resources function and team, overseeing

payroll, benefits, employee/labor relations, recruitment, and the

development of policies and procedures, training and development.

Cushman & Wakefield 8/1994 to 2/2004

A global commercial real estate firm with revenues in excess of 750

million.

Assistant Director of HR/Senior Administrative Manager

Managed human resources function including recruitment, retention, training

and development, performance management, employee relations, employee

complaints investigations, unemployment insurance claims, workers'

compensation, benefits administration, and payroll inquiries for 300

employees in two branch offices.

. Developed and implemented new employee orientation program, which was

adopted region-wide.

. Successfully established high school student worker program with inner

city school in response to need for entry-level support.

. Reduced recruitment and turnover costs by 23% by re-defining job

requirements, job specific training, and structured hiring process.

. Introduced service award program for non-exempt administrative staff,

a first in the history of the firm.

. Established FISH! program for staff that resulted in improved morale

and increased productivity.

. Directed creation of improved hr manual for new hire managers

nationally.

. Developed employee opinion survey and feed back process for employees.

. Established Staff Peer Assistance program, which encouraged increased

teamwork and comradery among staff.

. Introduced progressive disciplinary process and program that resulted

in timely resolution of performance and behavior challenges.

. Developed annual HR related initiatives to address business needs e.g.

diversity recruiting.

. Developed compensation comparable study for staff positions amongst

industry competitors, which resulted in a consistent and successful

market hiring approach.

. Developed and implemented branch staffing business plans (budgets) for

two branches that resulted in exceeding revenue projections by 20% and

meeting cost containment goal for a 15% return on revenue for 2003.

CB Commercial Real Estate 1992 to 1994

A global commercial real estate firm with revenues in excess of $117

billion.

Administrative Manager

Managed human resources function including recruitment, retention, training

and development, performance management and employee relations for 100

employees in corporate office.

. Improved new employee integration by organizing and implementing new

hire orientation program that focused on policies, procedures, company

history, values and beliefs.

. Maintained employee productivity and commitment to quality by

encouraging and facilitating involvement in process improvements and

implementing applicable suggestions. Established successful word

processing center as a result.

. Achieved team effectiveness by demonstrating and encouraging openness

and honesty among employees, increasing communication and

productivity.

EDUCATION

California State University at Los Angeles

Completed coursework towards B.A. Degree

Pasadena City College

CERTIFICATIONS

Gallup School of Management, Lincoln Nebraska - 2000

MAP - Management Action Program - 2003

PROFESSIONAL AFFILIATION

Member of the Society for Human Resources Management - SHRM

Professionals in Human Resources Association - PIHRA

References available upon request.

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