Manager Quality Control
Resume:
Marilyn Strother
D enver, Co lo ra d o 8 024 9
****************@*****.***
Experience
Over twelve years of experience in the collections field with a focus on strong negotiating skills and quality
customer service.
History
Back End Account Manager
Santander, 12300 Briarwood Centennial CO
From/To: 2011 to present
Responsible for collecting on accounts that are 30 to 150 days past due, requesting repossession
orders, and investigation of customers who have skipped out on their accounts.
Skip Lead Account Manager
CitiFinancial Auto, 7958 S Chester St Englewood, CO
From/To: 2008 to 2011
Lead of team of 14 employees in skip investigations of customers who had skipped out on their
accounts. Responsible for coaching/training employees, daily quality control, handling of escalated
calls and month end reporting.
Back End Account Manager Lead
CitiFinancial Auto, 7958 S Chester St Englewood, CO
From/To: 2005 to 2008
Lead a group of 10 employees on back end collection accounts. Responsible for assisting Back End
Manager in daily and month end reviews of employees, daily quality control on telephone calls, handling
of escalated calls and month end reporting.
Front End Account Manager
CitiFinancial Auto, 7958 S Chester St Englewood, CO
From/To: May 2001 to 2005
Lead a team of 10 employees on the front end collection accounts. Responsible for monthly and annual
reviews of employees, creating daily dialer jobs for collection calls, lead weekly team meetings to
strategize and achieve goals and daily quality control.
Back End Account Manager
CitiFinancial Auto, 7958 S Chester St Englewood, CO
From/To: 1999 to 2001
Responsible for collecting on accounts that are 30 to 120 days past due, requesting repossession
orders on accounts that were 60 to 120 days delinquent and investigation of customers who have
skipped out on their accounts.
Acknowledgements
Continuously recognized for leadership capabilities, the ability to work well with others, loyalty,
dependability, low absenteeism and timeliness on the job. Quick study always willing to learn new
responsibilities.
Education
Diploma, George Washington High School, Denver, CO 1979
References available upon request.
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