Customer Service Manager

ALAN J. SLOOPE

Home: (***)

***-****

**** ****** **** ***** ****: (704) 578-

2374

Charlotte, NC. 28227

*********@*****.***

SUMMARY

Accomplished professional with extensive commercial credit and collection

experience in the manufacturing and financial industry. Background

includes credit analyst and management experience with CBA accreditation.

Team player with strong interpersonal skills working with customers,

management, sales and employees. Excellent analyzing, problem solving,

decision making skills and customer service skills.

EXPERIENCE

Accounting Principals, Charlotte, NC Aug. 2007-Jan. 2011

(Collections-BB&T Equipment Finance)

Problem Lease Resolution Specialist

. Monitor and manage past due clients to efficiently ensure

satisfactory results

. Skip trace accounts.

. Worked closely with Problem Lease Administrator and Asset Managers

on repossessions and bankruptcies to ensure timely resolution and

orderly liquidations.

. Worked with customers on restructures, assumptions & deferred

payments.

ALEMITE LLC, Ft. Mill, SC Oct. 1993-Jan. 2007

Credit Manager (1996-Jan. 2007)

Managed Credit Department of two companies with sales of $50MM & 15MM and a

customer base of 3,000 & 1,000 respectively. I reported to the Controller

and had 4 direct reports; three Credit Analysts and a Cash Application

Clerk. Set up new customer accounts, established credit limits, interacted

with sales force. Maintained monthly A/R ageing reports.

. Wrote job descriptions and daily procedures to meet ISO 9000

certification requirements.

. Participated in conversion from mainframe computer system to PC

driven system. Collaborated closely with MIS personnel converting

A/R to new system. Trained department employees on new system.

. Assisted in merger of sister company. Transferred A/R system

ensuring accounts were set up properly and data was transferred

accurately.

. Influenced changing process for invoicing export customers

resulting in new and more efficient way of shipping and billing.

. Set up the company to accept credit cards payments resulting in

faster cash flow.

. Instituted departmental policy to encourage customers to make

payments by ACH/EDI that increased cash flow and decreased DSO by 3

days.

. Responsible for resolving customer deductions.

. Managed credit and collections of international accounts.

Assistant Credit Manager (1994-1996)

Credit Analyst (1993-1994)

Assisted Credit Manager in daily responsibilities.

. Managed department in Credit Manager's absence.

. Reviewed and released accounts on credit hold daily.

. Called delinquent customers for past dues.

. Called credit references for new accounts.

. Reviewed existing accounts for credit limit increases.

ALAN J. SLOOPE (page 2)

. Interacted with sales force and customer service.

. Handled and resolved disputes with customers.

PROFESSIONAL DEVELOPMENT

Business Administration, Central Piedmont Community College, Charlotte, NC

NACM Introduction to Credit Management-accredited CBA

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