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Customer Service Manager

Location:
Buckeye, AZ, 85326
Posted:
June 02, 2011

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Resume:

Shirley A. Cumberland 865-***-****

**** ***** *** * ****, Buckeye, AZ 85326

st

*****************@*****.***

Professional Profile

Accomplished administrative and accounting professional with significant experience in healthcare, manufacturing and

professional services industries.

Professional Experience

AirNow Cooling & Heating, Goodyear, Arizona

Dec 2010 – Present

Customer Service for Cooling & Heating Business

Responsibilities:

• Schedule service for customers

• File all warranty paperwork for new installs

• Receive payments and make bank deposits

Decosimo/FIS, Knoxville, Tennessee

May 2007 – August 2010

Administrative Professional for Regional Certified Public Accounting Firm

Responsibilities:

• Provided compilation and payroll services for healthcare companies

1. Processed payroll and payroll taxes for specific clients

1. Completed electronic transfers of funds for payrolls

1. Entered billing information for medical companies

1. Reconciled bank statements and cash accounts

2. Generated profit/loss statements on monthly basis

3. Prepared month and year end closings

4. Provided software expertise to clients staff

Conry-Taylor & Morrow, Knoxville, Tennessee

February 2007 – May 2007 (temporary position)

Office Assistant for Certified Public Accounting Firm

Responsibilities:

• Compiled/processed tax returns ensuring appropriate forms were completed and

included in packet

• Greeted customers and provided assistance or direction as needed

Gag Sheet Metal, New Ulm, Minnesota

April 2002 – January 2007

Office Manager for roofing and HVAC/Heating Company

Responsibilities:

• Oversaw conversion and implementation of software

2. Reconciled and processed accounts receivable and payable

2. Prepared payroll and payroll taxes, W-2’s and 1099’s

2. Prepared month and year-end compilations

The H ideout, New Ulm, M innesota

November 1999 – April 2002

Owner and Operator

Responsibilities:

• Supervised and provided work direction for staff

3. Reconciled and processed accounts receivable and payable

3. Managed overall operations and planning

3. Prepared month and year-end compilations, W-2’s and 1099’s

Shirley A. Cumberland 865-***-**** *****************@*****.*** page 2

DOCC Machining Specialists, New Ulm, M innesota

June 1998 – November 1999

Office Manager for Machining Shop

Responsibilities:

• Prepared job orders

• Monitored and maintained inventory

4. Reconciled and processed accounts receivable and payable

4. Prepared month and year-end compilations

5. Primary liaison between manufacturing employees and administration

Education

Rochester Area Vocation Technical School, Rochester, Minnesota

Medical Secretary

Special Skills

Highly computer literate with intermediate to advanced skills using Microsoft Office 2007, especially adept with MS

Outlook and Word. Also extremely knowledgeable in Quick Books Premier, Creative Solutions, Job Boss, Peachtree

and Vantage.

References

References are available upon request.



Contact this candidate