Project Manager Sales

Qualification Summary

Performance-driven, intuitive professional with 14 year record of

demonstrated success achieving professional goals in a highly dynamic

environment. Success managing multiple, complex projects with competing

priorities.

> Proven leadership, project management and team-building skills,

coupled with the ability to direct strong teams in achieving goals.

> Relationship-development expertise that complements the ability to

build solid relationships across functional areas and through

hierarchical structures in order to influence and achieve business

objectives.

> Extensive knowledge of, and experience in, the health care insurance

industry.

> Skilled at consulting with clients to delineate and analyze situations

while developing strategic solutions that enable performance growth,

drive accountability and impact business results.

Key Strengths and Competencies:

Strategic Planning Written and Verbal Communication

Analysis/Deduction Process Improvement

Project Management Performance Management

Relationship Management Innovative Solution Design

Professional Experience

CIGNA, Hartford, CT 2010 - Present

Business Project Manager

Manage team of professionals focused on managing all aspects of projects

affecting the underwriting organization. Lead team in detailed analysis of

business requirements, impact on applications and processes, communication

and training needs and implementation. Consult across matrix lines to

ensure all facets of project integration are identified and risks are

mitigated while rewards are emphasized.

Selected Contributions:

. Effectively manage cross-functional matrix team using Agile

Methodology to develop new application

. Establish and implement communication strategy that provides targeted

information to the correct business partner, based on role and

information needed

Aetna, Hartford, CT 2004 - Present

Built a solid record of achievement and advancement through increasingly

responsible learning and performance positions.

Learning Consultant, 2009-Present

Manage development and implementation of consistent and effective on-

boarding for our Sales and Underwriting organizations. Also responsible

for efficient and effective design and delivery of our core knowledge and

skills programs, including basic underwriting concepts and practices.

Selected Contributions:

. Effectively communicate with leaders to ensure programs are targeted

at key performance levers that will enable associate to achieve

organizational goals.

. Establish consistency across programs so all new associates are

exposed to the same key messages regarding our goals, values, and

culture.

Learning Manager, 2007-2009

Manage team of professionals with keen focus on aligning performance and

behavior changes with company mission and goals. Lead team in analysis,

design, development, delivery, and evaluation of innovative performance

situations/interventions. Consult with clients to analyze performance

situations and develop strategic goals for performance enhancement and

change management initiatives.

Selected Contributions:

. Effectively manage diverse team in innovative design, development and

implementation of high-profile new hire program, consistently staying

within budget and meeting all critical deadlines.

. Instrumental in improving relationship with key business partners and

developing strategic partnership.

Learning Consultant, 2004-2007

Served as key team member of learning and performance professionals

responsible for performance improvement of underwriting and sales support

associates. Provided supervisory responsibility for newer Learning

Consultants, including mentoring, coaching, and day-to-day management.

Established and maintained strong relationships across the underwriting and

sales support organizations.

Selected Contributions:

. Designed and developed tools for Learning Consultants to use when

analyzing performance needs and potential barriers for behavior

change.

. Mentored and coached new Learning Consultants.

CIGNA, Bloomfield, CT 1997- 2004

Training Project Manager, 1999-2004

Served as project manager of training and performance team responsible for

performance improvement of underwriting associates. Contracted with

external vendors to consult on design and development initiatives.

Selected Contributions:

. Effectively led cross-geographical team in design, development and

implementation of performance enhancement initiatives, staying within

budget and meeting all critical deadlines.

. Developed both paper-based and web-based training materials.

Underwriting Account Manager, 1997-1999

Managed an assigned book of business in excess of $53M in premium

equivalent for existing customers. Quoted substantial number of new

business requests, taking the lead in all financial aspects of the

proposal. Trained new underwriters in all aspects of rating group health

benefit plans.

Selected Contributions:

. Exceeded 1999 personal sales plan by 55%

. Acted as Dental Specialist, consulting on new and existing dental

business.

. Developed and projected profitability, revenue and growth objectives

for new and existing business.

Education

Master of Business Administration (MBA), 2004

Webster University, St. Louis, MO

Bachelor of Science in Management, 1997

Central Connecticut State University, New Britain, CT

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