Customer Service Manager
Resume:
Alberto P. Guinto
San Bruno, Ca. 94066
Email: *******@*****.***
Cell : 925-***-****
Employment A position which employs my demonstrated abilities in project management, import/export
Objective in Freight Forwarding and Excellent Customer Service.
Employment Experience:
Dec. 2007 – Field Service Management – Samsung Electronics America
July 2009 Customer Service / Field Engineer Dispatch SEA
*Customer Service Call Center – Dispatch Field engineers to job site. TV & Home Appliance
*SAP apps.
Oct. 1999 Hoboken Wood Floors LLC, Wayne New Jersey
Oct. 31, 2007 Traffic/Shipping Department / Assistant to Operation Manager
*Proven skills in carrier negotiations, contract evaluation, and freight analysis.
*Responsible for transportation analysis with the goal of identifying cost/saving opportunities
*Continually monitor carrier performance, customer delivery satisfaction.
*Initiates cost reduction programs through innovative traffic management.
*Works with other departments to minimize extraneous charges detention, demurrage and
fuel surcharge.
*Submit and monitor all freight claims for shortage and damage. Negotiate necessary
adjustments and report activity.
*Responsible for the transportation needs for all 16 regional warehouses.
*Provide support on all shipping issues relating to carriers performance for all shipping locations.
*Work with (warehouses) operations to establish appointment scheduling for both inbound and
outbound traffic.
*Fed Exp; UPS;USPS; DHL; BAX Global ; apps online shipments.
Jan 1999 – INTEX RECREATION CORP., Long Beach. Ca.
July 1999 Traffic Dept. / Assistant to Manager
*Call clientele for routing guide
*Process bill of lading for clients
*Do invoices and file claims with the carrier.
*Assist Manager for special projects ( expo shows )
*Prepare and organize sales meeting presentation
*Customer service if needed.
Aug 1993 – Warner Bros. Worldwide Retail, Sun Valley, Ca.
Jan 1999 Traffic / Shipping Department
*Process bill of lading and manifest for 150 stores
*Set up informational system to notify district managers and stores of upcoming shipment.
*Process all Fed Ex and UPS shipments
*Solve Traffic department problem regarding claims.
*Work independently
*Knowledge of RF equinox system
Apr 1993 – Apple One Employment Services Glendale, Ca.
Aug 1993 Shipping Office
*Performed various warehousing and retail duties
*Acquire my position with Warner Bros through this agency
Oct 1992 – Executive Amenities, Rockville, MD
Mar 1993 Accounting Clerk
*Assist in reconciling accounts, bookkeeping and filling
*Process new accounts
*Track expense account of clientele.
Clerical Microsoft XP, A/S 400, Power point. SAP
Airline Transport Pilot License Ratings on DC 3, Beech 18s ( C 45 Military version aircraft )
License # ATPL 92A14
Education – Philippine School of Aeronautics Pasay, Philippines
Bachelor of Science in Aircraft Technology (BSAT)
Glendale Community College – Refresher course
Bookkeeping and computerized bookkeeping.
Reference is available on request.
References :
Lon Williams
Fremont, CA.
408-***-**** cell
Alfred Kucinski
Control Tower Manager
Customer Service Division
Samsung Electronics America, Inc.
201-***-**** / 201-***-**** cell
John Valeriani
Partner / Owner
JV Flooring LLC also
Operation Manager
Patriots Flooring Inc.
732-***-**** cell / 866-***-**** Office
Dave Napolitano
Regional Area manager
ABF Transportation
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