Customer Service Sales

Olivia D. Doherty

**** ******* **. (unit ***), Viera, Florida 32940

321-***-**** ? Email: ************@*****.***

Profile:

A highly skilled customer service representative with eleven years of broad-

based experience in inside sales support, high volume call centers and

virtual office support projects for Fortune 500 companies. Extensive

knowledge in direct response/internet sales software and reporting,

creating and conducting associate training and recruitment of customer

project support representatives.

Areas of Interest :

. First-class communication and customer relations skills

. Good analytical thinking and problem solving skills

. Excellent in progress tracking, reporting and follow up

. Proficient with a variety of Microsoft and proprietary internet

telemarketing software

. IATA and CLIA certified member

EMPLOYMENT HISTORY

Alpine Access, Denver, Colorado - October 2010 to January 2011

. Complete virtual customer service included, but was not limited to,

call-in queries, processing of orders, product returns and complaints

for seasonal customers of Figgy's and Abecrombie & Fitch

. Tracked and reported daily sales and performance

West at Home, Omaha, Nebraska - April 2009 to August 2010

. Virtual office customer service representative handling 100+ new

customer calls daily

. Provided indepth consumer credit counseling and remortgage information

for Citibank Mortgage Division clientele

. Concurrently provided virtual personalized customer service to new

parent customers of Toys R Us specifically focusing on baby registry,

personalized shopping service and tracking company's sales offers

Island Cleaning, Viera, Florida - February 2004 to 2007

. Created, successfully operated and sold a residential and commercial

cleaning business

Teletech, Melbourne, Florida - March 2003 to February 2004

. Team leader (part-time) handling customer complaints for Sprint PCS

Customer Service Special Programs (PT)

. Recruited and trained additional team members and monitored weekly

progress

. Tracked team call-in successes and monitored calls to insure accuracy

and compliance with program initiatives

Talion Corporation, West Melbourne, Florida - June 2001 to February 2004

. Inside sales and customer service in support of national product sales

to federal, state and local municipalities

. Assisted Marketing Manager in developing new customers through cold-

call, internet and direct target marketing

. Tasked with managing specific 9/11 FEMA and state customer's product

orders, follow up and satisfaction reports

. Coordinated all marketing and sales support materials, travel plans

and tradeshow collateral for national events

Percepta, Melbourne, Florida - May 2001 to August 2001

. Team leader for complex customer queries and complaints for Ford Motor

Company-Firestone Recall Project

. Responsible for training and monitoring all team incoming calls and

correcting individual's performance deficiencies

. Reported overall team performance against weekly review objectives to

management

Beacon Marketing, Melbourne, Florida - April 2000 to May 2001

. Front-line high call traffic sales and tracking for national "smoke

away" program

. Upselling of product's monthly sales blitzes and marketing plans

. Customer follow up and reporting of program proposals to management

The Crown Plaza, Nashua, New Hampshire - January 1999 to March 2000

. Front Desk Reservations and Inside Sales

. Assisted Sales and Marketing with high profile guests (John McCain's

campaign fundraiser)

Education - University of New Hampshire, Thompson School of Arts and

Hospitality, Durham, New Hampshire

Brevard Community College, Liberal Arts, Melbourne, Florida

Souhegan High School, Amherst, New Hampshire

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