System Management

Professional Summary

Analytical Senior Documentum System Engineer/Systems Administrator/Support

with extensive Enterprise Content Management expertises in implementing,

and supporting Enterprise Content Management applications to automate paper

management, address business, regulatory and compliance requirements.

Skilled in all facets of product development life cycle from design,

gathering requirements, through planning, implementation, documentation,

and user training. Excellent problem solving skills with ability to

communicate technical information to non-technical audiences. Maintain and

enhance existing Documentum systems with new feature and performance

improvements.

Technical Skill

Operating System: UNIX (Solaris/HP-UX/AIX), Window 97/98/2000/XP/2003,

Linux (Red Hat), Sun SPARC, AIX 5.3, HP UX, VMS.

Networking: TCP/IP, Ethernet, SMS/SQL, Token Ring, FDDI, VPN, SSH, SecureID

Software/Languages: UNIX Shell Scripting, Perl, C, CGI, Documentum DQL/API,

SharePoint, Sybase SQL/Store Procedure, .Net Visual Studio.

Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project,

Outlook), FrontPage, Dream weaver, ERVIN, Test Director/HP Quality Center

Software, MKS Integrity, Symantec Altiris, Active Directory/LDAP.

Web Service: XML, XML Schema, WSDL, XSLT

Internet/Intranet: HTTP, SSL, Dynamic HTML, XHTML

DMS/ECM: Documentum (EDMS98, 4i, 5.2.5, 5.3, 6.0), MS SharePoint, Twiki,

ECM Captiva, IBM Content Management System, Adobe LiveCycle.

Publishing tools: Liquent PDF Aqua Server, Documentum Web Cache/Web

Publishing

RDBMS/DataBase: Sybase 11/12.5; Oracle 9i/10g,

Database Tool: Toad, SQL Developer

Professional Experience

Teva Pharmaceutical Company, Woodcliff Lake, N.J.,

Jan 2008 - Jan 2011

System Administrator III

Implemented electronic content management solution to address 21 CFR Part

11 compliance requirements, and publish regulated documents to FDA.

Designed and developed a solution program by following SDLC (Software

Development Life Cycle) process and company's SOPs, which allows successful

migration of data from legacy system to new ECM solution system.

. Planned, architected, installed, configured, and tested the new

Enterprise content management system. Simultaneously, composed the

hardware requirement specification, IQ, OQ, PQ and test plan in Test

Director. Managed project time line. The new system laid the solid

foundation for the success data migration, increased productivity and

reduced support cost.

. Triage and resolve business user issues, and developers's issues in a

distributed, and global enviroments. Technical interface with Oracle

DBAs, vendor support, Unix and Window administrator with code

changes/patching in order to support to enhance/maintain the systems,

and improved performances.

. Proactively monitor system file space, memeory, server etc to minimize

business interruption. Tuning system performance with built in Documentum

job, shell scripts, etc.

. Created, reviewed/approved, and implemented change control using

TrackWise/MKS. Followed SOP guidelines to administrate and support

various regulated application systems. Managed GMP RFC implementation

using enterprise Change Control System. Composed FRS and memo for NONC

and NCI to GMP systems. So the system met compliance requirements.

. Demonstrated ability to work with vendor technical support, business

members, team members, developers, and IT infrastructure teams to deliver

business objectives.

Morgan Stanley Financial Company, New York, N.Y., Mar 2000 -

Nov 2007

Associate Senior Professional (IT)

Supported, administrated companywide enterprise content management system

with 130 docbases and 16 business units. Managed and upgraded ECM

(Documentum) applications by delivering system specification, support

procedure/protocols, initial communication, composed and executed the

deployment plan.

. Integrated/configured application solutions. Reviewed, established

infrastructure storage and database set-up for backup and recovery.

Coordinated implementation of system change controls by using CVS, RCS,

Perforce, SCCS. Addressed application system questions/issues reported

from business units, internal IT audit and regulatory agency. These

activities achieved high operation efficiency, low cost, and optimal

performance.

. Administrated Documentum application: create new Documentum user, new

filestore, set up/monitor audit trail on folder, or event, or object;

create/configure/fix Documentum job, setup web publish job. Workflow

issue, docbroker issue, webtop issue, CTS (5.2.5) issue, MTS (5.3.1)

issue, WCM OR Site Cache issue...etc

. Managed system development lifecycle through development, staging, and

training, validation, production, and archiving. Created system

administrator training material and provided the training. Assisted

senior Management to manage offshore resource from multiple offshore

vendors for 24X7 production supports.

Wilco Inc ADP company, New York, N.Y.,

1999 - 2000

Developer

Developed C codes and Sybase store procedures for a trading system, which

allowed reconciliation and confirmation within three different

corporations.

New York City Retirement Department, New York, N.Y.,

1995 - 1995

Internship

Processed and managed the file/document into and from City's mainframe

system.

Education and Credentials

Master Degree in Computer Information Science - Brooklyn College New York,

NY

Bachelor Degree in Science - Zhong Shan University (Sun Yat-Sen

University), China

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