Customer Care
Resume:
James B. Adams
Austin, Texas 78746
**********@*****.***
OBJECTIVE To find a position as a customer care representative.
EMPLOYMENT HISTORY
Jan 2001 - AT&T
Jan 2011 Customer Care Representative, Austin, TX
Resolved customer complaints efficiently, answered all questions
regarding billing, equipment, and services.
Mentored new employees, assisted them to better utilize computer
programs and tools available, helped them to develop their
communication skills and confidence.
Effectively performed equipment troubleshooting and researched
and reviewed billing disputes in a timely and professional
manner.
Verified customers account using database and software
applications, processed equipment orders and performed customer
call-backs to ensure that issues were resolved to their
satisfaction.
Oct 1997 - Texas School for the Blind
Dec 2000 Houseparent, Austin, TX
Instructed visually-impaired youth in basic living skills,
assessed their needs and accordingly developed personal living
goals for them to follow and maintain.
Facilitated house meetings and designed role-playing models in
order to help them to better develop their social skills.
Monitored behavioral patterns and corrected when necessary, met
with parents to review their child's progress and needs.
Sept 1993 - The Oaks Treatment Center
Oct 1997 Counselor, Austin, TX
Maintained daily records and submitted all required reports,
dispensed medication, drove patients to off-campus classes and
appointments.
EDUCATION
B.A. Journalism, Southwest Texas State University, San Marcos, TX, 1988
Certificate of Completion, Musician's Institute of Technology, Los Angeles, CA.
1991
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