Customer Service Project Manager

LAMONT WILSON

***** ******* ******** ***** #*** Mobile: 517-***-****

Orlando, FL 32837 Email: ***************@*****.***

BACKGROUND SUMMARY

Experienced sales and quality professional skilled in all aspects of

customer account development including discovering opportunities, and

building loyal long term business relationships. Experience includes a

strong emphasis on efficiently using technology, problem-solving with

excellent follow-through on all aspects of the job. Perceptive listener and

articulate communicator with the ability to meet sales, quality, and

customer satisfaction targets.

CAREER HISTORY

LEAR CORPORATION, Mason Lansing, MI 1999 - Present

Production and Six Sigma Greenbelt

. Responsible for providing supervisory direction to team members.

. Coordinates on-going quality and compliance control according to industry

standards.

. Performs as project manager and project team leader.

. Provides strategic support for customer growth and retention.

. Serve on the corporate Health and Safety Committee.

. Successfully planned and executed seven (7) General Motors product supply

implementations.

. Provides direction to the team when performing product testing.

LIFE CHANGERS CHRISTIAN CENTER, Lansing, MI 2003 - Present

Telecommunications Director

. Responsible for the creation and implementation of the newly formed

Telecommunications Department.

. Establishes and maintains service standards for providing excellent

customer service.

. Motivate, train and develop volunteer staff of 30+ associates to meet

established goals for customer reach, service and sales.

. Manages the production and shipping process for domestic and

international destinations.

. Has successfully improved call volume strategically to support 2000+

service calls annually.

. Creates positive atmosphere with associates that contributes to repeat

customer retention.

. Assisted with the development and implementation of marketing scripts for

cold calling campaigns.

. Established systems to improve and increase monthly donation intake while

implementing cost saving measures.

. Provides oversight and maintenance of customer database.

. Manages key business accounts with partners such as Barnes & Noble and

Amazon.

. Developed and presented sales presentations for specific business

meetings.

. Maintains, tracks and reports productivity and operational performance.

. Built and retains relationships with key opinion leaders.

. Manages associates that answer phones during and after the airing of the

television programs on several stations.

COCA-COLA BOTTLING COMPANY, Lansing, MI 1995 - 1999

Merchandising Associate

. Established business relationship with stores in designated territory.

. Stocked product in store while acting as company liaison.

. Provided face to face customer service for relationship retention.

DOMINO FARMS CORPORATION, Ann Arbor, MI, 1993-

1995

Executive Security Associate

. Personal Security Associate to Domino Pizza, President & CEO.

. Managed corporate Safety Hotline.

. Helped to establish and maintain a safe environment for all corporate

employees.

EDUCATION

Architectural Engineering Studies, Eastern Michigan University, Ypsilanti,

MI

CERTIFICATIONS/TRAINING

. Six Sigma Greenbelt Level (Certified)

. 5S & Kaizen (Training)

. AutoCAD

. Microsoft Office Suite

. How to Communicate with Confidence (Seminar)

. How to be a Star Performer at Work (Seminar)

. Successful Time Management (Seminar)

. How to Provide Stand-out Service (Seminar)

. Salesman of the Year (2007-2010)

EXTRACURRICULAR INTERESTS

Instructor Position:

The Men's Image Course Instructor 2005 - 2008

Facilitated six (6) month course teaching grooming, wardrobe enhancement,

self-esteem and personal image presentations.

Contact this candidate