Sales Manager

Suzanne Chitty ***** N. **th Street, Phoenix, AZ

85022

Email: ****************@*****.***

Cell: 479-***-****

Kelly Services, Aug. 08 – Present

Branch Manager – Phoenix, AZ

This is a Fortune 500 company, providing employment to more than 700,000 employees annually, with skills

including office services, accounting, engineering, information technology, law, science, marketing, light industrial,

education, and health care.

Manage multiple branches: Staff and P & L’s approximate volume of 7 million dollars

District Manager – Fayetteville, AR

Sales Manager, district included two branch offices and on-site

Responsibilities include:

Manage multiple branches: Staff and P & L’s

Meeting and exceeding financial targets (sales, fees, gross profit, contribution and hours)

Developing a strategic sales plan to target and grow new business

Building and maintaining relationships with key customers and business leaders in the community

Train and develop staff, monitoring for performance to achieve business results

Lead staff in service delivery, customer and employee retention, recruiting, and expense management

Identifying and resolve customer and employee issues with a strong focus on continuous improvement

Generate weekly reports and forecasts for senior management team

FirstStaff Staffing. Aug. 07 – Aug. 08

Branch Manager/Sales Representative, Outside

Day to day running of Branch

Maintaining branch budget

Negotiations of all contracts with perspective clients

Responsible for generating new accounts for Bentonville Siloam Springs and Fayetteville offices

Maintain good relationships with existing clients.

Attend networking events to generate new business.

Enter all accounts into database.

Collection of past due accounts.

Bryan College. Feb. 07 – June 07

Admissions Representative

Responsible for the recruitment of qualified students according to plan and all the necessary follow up to ensure the

students’ successful entrance into Bryan College.

Conduct phone inquiries- answer specific inquiry, complete information card and convert to appointment.

Interview prospective students- conduct interviews relaying enthusiasm and professionalism, stressing features and

benefits, overcoming objections, explaining financial aid, and converting to application. Conduct continual follow-up

on those who have interviewed and those who have applied.

Monitor use of monies to appropriate source of advertising.

Generate advertising campaigns to increase enrollment.

Complete and provide necessary admissions weekly reports

Assist in training of new Admissions Representative.

Participate in forming the overall marketing strategy for the coming year.

Robert Half International. Aug. 06 – Feb 07

Division Director, Office team

Day to day running of division including but not limited to:

Generate new accounts

Service existing clients and accounts

Maintaining division budget

Maintain credit allowances to existing clients

Maintaining and staffing national accounts

Recruiting candidates

Hiring and firing, candidates and internal employees

Develop and deliver branch trainings

Give monthly performance assessment to employees with guidance to improvement.

Individual coaching and support to team members

Escalation calls

Attending and heading up chapters of community associations

The Job Guide Inc. May 04 - June 06

Regional Director, Sales

Generate new advertising accounts

Set new sales records for history of company

Grew the business 75% in two years

Service existing accounts

Collection on past due accounts

Daily reports

Cooper Communities Inc. Escapes! Time-share division. June 03 - May 04

Exit Sales Representative

Passed Arkansas Real Estate Commission licensing test

Present exit time-share program

Completion of all contracts and agreements

Follow up with delinquent accounts and arrange payment options

Lucent Technologies / Avaya Communication Inc. July 98 – May 03

AT&T Local Services Start up Team / Trainer

Partnered with ATTLS to convert and educate new users to Comverse platform

Helped design training and procedures for new account

Received Certification to train Tier 1 and Tier 11 Comverse Software Troubleshooting for ATTLS

Received Certification to train Tire 11 Comverse Hardware Troubleshooting for ATTLS

Helped to train other team members on Comverse system

Daily reports and support of users and equipment, Moves Adds Changes.

Ameritech Save Desk Representative

Set new records in company history for saving accounts

Wrote the training for the Save Desk

Hold training sessions for Save Desk members

Write and fax daily Save Desk report to the client

Ameritech Helpdesk

Escalation calls internal and external

Resolving priority trouble tickets

Order entry Move Adds and Changes

EDUCATION

State of Arkansas Real Estate license. Since 2003

Al Collins Graphic Design School. Tempe, Arizona Associate of Arts Degree

Italia Conti Academy of Theater Arts. London, England L.A.M.D.A. Gold Award

Stevenage Collage. Stevenage, Hertfordshire, England O" levels

Lucent Technologies on-line college: Telecommunication Essentials / Fundamentals of Internetworking / Introducing ISDN /

Fast Packet Switching Technologies / Internetworking Devices / ISDN D-Channel Protocols / B-ISDN Architecture and

Channels / TCP/IP Management SNAP/ Octel Overture 250 Installation and Component replacement / LAN Network Basics /

Modem and Interface Testing / Intuity AUDIX / Tech Support: PC Configuration 1&2 / G3 switch training. Nortel X11-81

Release 25.40 Station Moves, Adds, Changes and Deletes .

SKILLS

Knowledge of computers operating in the following software: Microsoft Word, Excel, PowerPoint, Adobe Photoshop, Adobe

illustrator, QuarkXPress, Order Entry and Admin. All AT&T Local Service systems, ACT database, Palm, MicroJ Plus, Diamond

D, Skill match, Skill span, Kelly Staff Network, KLC, Mobius, ESPM, Sales force, Lotus Notes and Outlook.

AWARDS

Kelly Services: 3 sales volume and contribution awards in 2009

The Job Guide: Sales performance award; 2 round trip, Southwest airline tickets anywhere they fly.

Lucent / Avaya: Outstanding achievement award, Team Spirit award and 2 G.R.O.W.S. awards - R: for Results.

NOARK: 2 Committee for the year awards 2008 and 2009 / 2, “You make a difference awards” in 2006. /

3, “You make a difference awards” in 2007, 2008 and 2009

Membership:

Greater Phoenix Chamber of Commerce Ambassador

Northwest Arkansas Society of Human Resources Management-NOARK, member since 2004

Membership Chair 2007 & 2008.

Arkansas State Council for SHRM 2009 – Membership engagement Director

United Way – Serve on, Investment Committee 2010 & 2011

Valley of the Sun Society of Human Resources Management

Rotary International

People Unlimited Charites

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