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Customer Service Management

Location:
Philadelphia, PA, 19143
Posted:
January 13, 2015

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Resume:

Sakeena Mann

**** *. ********* ****** ************, Pennsylvania 19143 Phone: 267-***-****

abhela@r.postjobfree.com

COMPREHENSIVE OBJECTIVE

The desire to associate myself with well-respected organizations by pursuing a challenging and rewarding career in

the field of culinary arts and apply invaluable expertise and enthusiasm to the success of every task assigned.

QUALIFICATIONS AND CORE COMPETENCIES

Astute in all aspects of Loading Materials and Products, Processing Equipment, Materials, Supplies, Packaging,

Operations Management including Project and Strategic Planning, Clear and Concise Communications,

Innovative Problem Solving, Risk and Change Management, Productive Scheduling, Intercultural Interaction

and Diplomacy, Quality Assurance and Systems Improvement, Budgets and Financial Management, Timely

Logistics, Classified Environments and Materiel Protocols, People Solutions and Human Resources, Security

Standards and Controls, Company Liaison and Consulting, Growth and Margin Improvement, Organizational

Policies and Procedures, Site and Personnel Safety, Contract Negotiations and Proposals, Resource and

Vendor Management, and Team-Building, Transition Assistance, Case Management

● Superior leadership, interpersonal, organizational, multi-tasking and time management skills as well as a

mentor for junior employees and other subordinates at all levels resulting in the capacity to supervise a large

staff and motivate and guide others at all levels within an organization, as a team, to accomplish a common

goal strategically and successfully.

● Extensive, diverse, and integral experience with the United States (U.S.) Army which instilled a strong and

reliable work ethic and the ability to self-motivate, along with the desire to go above and beyond basic

requirements and succeed at any task assigned.

● Unprecedented client service-oriented skills which allow the ability to impress and delight even the most

difficult of clients, thereby benefitting and promoting an organization ensuring increased capital and

meritorious reputation.

● An indispensable and intrinsic ability to interact well with all people and cultures, to make quick decisions,

and remain calm and in control while under heavy duress in the harshest and most critical environments with

a team-oriented and results-oriented attitude possessing strong analytical and interpersonal skills coupled

with excellent written and oral communication skills.

● Dynamic and innovative professional recognized for consistently achieving organizational goals, and the

ability to deliver various aspects of any operation with extensive experience in handling the overall direction

of any project and possessing the proven ability to follow direction in any situation with consistency and

diligence while operating against a deadline.

● Exceptional public speaker with the ability to engage the audience while relaying pertinent information in a

concise and effective manner. Exceedingly capable of conducting creative, powerful, and inspiring

presentations before large and small assemblies.

● Dependable and disciplined individual possessing the competency to exercise independent judgment and

decision making in establishing and ensuring company standards and evaluating all problems encountered

thereby creating manageable and creative solutions.

PROFESSIONAL EMPLOYMENT CHRONOLOGY

2013 to Present

Pennsylvania Army National Guard A n i, e n y a i Automated Logistics Specialist

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Pack or package by hand a wide variety of products and materials. Loads materials and products into package

processing equipment. Records product, packaging, and order information on specified forms and records. Moves

freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or

containers, by hand or using trucks, tractors, or other equipment.

2014

Aramark Kutztown, Pennsylvania Food Services

Worked as a cashier. Duties also included food prep, grill work, and cooking.

Direct Sales Solutions Philadelphia, Pennsylvania Energy Consultant

Door to door customer service. Sales; including answering phones, completing paperwork, and computer work.

2013

Friendly’s Philadelphia, Pennsylvania Waitress

Customer service. Waited tables and hosted. Contributed ideas about better customer service to managers. Served

each customer with a smile.

2012 to 2013

Consolidated Plant Operations Bryn Athyn, Pennsylvania Janitorial Services

Kept buildings in clean and orderly condition. Performed heavy cleaning duties, such as cleaning floors, shampooing

rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing

routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.

EDUCATION, CREDENTIALS, and DISTINGUISHED MILITARY EXPERTISE

2013 to Present

Kutztown University Kutztown, Pennsylvania Psychology is my Major

2011-2013

Bryn Athyn College of the New Church Bryn Athyn, Pennsylvania Psychology

2013

United States Army College of Logistics Fort Lee, Virginia Automated Logistics

● Emphatically entrusted with an active government Secret security clearance.

● Excellent knowledge of computer systems and programs such as Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, Microsoft Outlook., Microsoft Access.

ADDITIONAL INFORMATION AND REFERENCES – Made readily available upon request.



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