Manager Customer Service
Resume:
Alicia Galindo **** Tanglewood Court, Alta Loma, CA 91701
Home: 909-***-**** Mobile: 909-***-****
E-mail: *****************@*******.***
OBJECTIVE: Obtain a position that will showcase my strong customer service background. Provide excellent
attention to detail, punctuality, and friendly, professional attitude.
WORK EXPERIENCE
Accounts Payable/ Receivable Clerk: September 2009 - Present BMA Software Solutions Placentia, CA
- Receive and verify invoices and requisitions for goods and services -- -Prepare, verify, and process invoices
-Follow up, collection and allocation of payments
-Monitor customer account details for non- payment and delayed payment.
-Maintain accounts receivable customer files
-Prepare bank deposits
-Investigate and resolve customer queries
-Process adjustments
-Initiate collection efforts
-Communicate with customers via phone, email, mail or personally
Phone Sales Agent: June 2003 - August 2003 Public Storage Burbank, CA
-Made reservations for storage space and moving services for a large volume, national call center.
Front Desk Clerk: August 2002 - May 2003 Holiday Inn Monrovia, CA -Checking guests in and out.
-Providing information to guests about hotel amenities and surrounding areas.
-Made reservations for hotel rooms and corporate meetings.
-Listening for and responding to guest requests and complaints.
-Answering multi-line PBX.
-Maintaining daily logs and cash drawer.
-Posting charges and corrections to guest accounts, and handling cash.
Front Office Manager: January 2001 - June 2002 Embassy Suites Covina, CA -Responsible for training and
development of staff of 18.
-Control department costs to budget.
-Weekly scheduling for Front Desk, Drivers and Bell Staff.
-Responding to and resolving guest’s problems.
-Responsible for department inventory and ordering of supplies.
General Manager: May 1999 - December 2000 Hampton Inn Arcadia, CA -Oversee the daily operation
of a limited service, 130 rooms, upper mid-scale hotel with 2 meeting rooms.
-Achieve guest service scores of 90% overall.
-Employee retention of 85% achieved through employee communications, quarterly bonus program, and recognition
through incentives and awards.
-Coordinated renovation of guest rooms, meeting rooms, and addition of a fitness facility.
-Maintained expenses to budget with an increase of REVPAR.
-Achieved Outstanding Quality Assurance Inspections.
-Responsible for training and development of staff of 35 and a management team of 5.
-Responding to and resolving guest problems.
-Oversee payroll of all departments.
-Supervise purchasing in all departments with cost controls implemented.
Assistant General Manager: November 1996 - May 1999 Hampton Inn Arcadia, CA -Responsible for
interviewing, screening, hiring, coaching, counseling and termination process of all employees.
-Maintained accurate record keeping for Payroll and Human Resources.
-Coordinate Employee benefits and claims.
-Responsible for Accounts Payable, ensuring timely payments to vendors.
-Processed Accounts Receivable and monitored collection process.
-Maintained all documents for Risk Management and Workers Compensation.
- Co-Chair of Safety Committee.
-Payroll.
Front Desk: January 1996 - November 1996 Hampton Inn Arcadia, CA -Provided information to
guests about hotel amenities and surrounding area.
-Checking guests in and out.
-Posting charges and corrections to guest accounts.
-Answering multi-line PBX.
-Making room reservations.
-Maintaining daily logs and cash drawer.
-Listening for and responding to guest complaints.
EDUCATION
Associates of Science Cypress College Cypress, CA
High School Diploma Bishop Amat High School La Puente, CA
SKILLS
Microsoft Word Microsoft Excel Microsoft Power Point
REFERENCES
Mary Ann Woods, Freelance Management/Sales Consultant
Barry Kunz, Owner - BMA Software Solutions 714-***-****
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