Customer Service Representative

R onald H. I ng raham

G ***********@*****.***

305-***-**** 561-***-****

Qualifications : E xcellent in terpersonal and communication skills with

P roven ability to perform multiple tasks simultaneously

and effectively. Strong computer skills including AS400, (GUI),

Lotus Notes, Microsoft Word and Excel.

Experience : 11/2004 to 7/2010 Royal Caribbean In t.

R eservations Agent

• Provided stellar customer service

• Promoted to Shore side group representative

• Provided customer service to over 200 guest

• Handled customer complaints

1/2000 to 1/2004 Miami Sheraton Biscayne Hotel

P refer red Guest Coordinator

• Providing customer service to VIP guest

• Handled customer complaints to ensure 100% customer

satisfaction

A wards : Top Team Member (2008,2009); Most Valuable Player/MVP

(2009);

Top Team Member (May, 2010) “Employee of the Month” (3

t imes)

Associate Of The Year (2 times) awards.

P rofessional references available upon request

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